Agent B2B (French-native speaking)

Company Description

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

We are looking for a French-speaking Customer Service Representative for our B2B clients.

Responsibilities

Job Description

Advising corporate clients via 3 channels: chat, phone, emailProviding feedback from clientsKeeping clients informed of the status of their orders to increase loyaltyBuilding a partnership with each customerMaking independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisorTaking part in working groups for new functionality development/testingCarrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)


Requirements

You are native French speaker and English B1Strong knowledge of the company's business processes in customer serviceStrong communication skills (at least 1 year of experience working with clients)Minimum knowledge of automotive industry


Will be a plus

Ability to use automobile spare parts catalogs (TecDoc)Ability to use special technical sites for spare parts selection (p.ex. partlink )


What do we offer?

Rotating shift Monday to Saturday between 8:00 to 20:00 (CET) - 8 hour/day with 2 days off/week;Space to contribute creatively in an international teamOpportunities for professional development, training, and coaching in a growing company


We are looking forward to receiving your application!

Join us today and let’s create a success story together!