Cloud Solution Architect (Active Directory Expert)

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA), specializing in Active Directory to work on Client site.  Security and Identity is a nice to have. Candidate must be passionate about driving our customers’ security transformation across their on-premises estate as well as on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Centricity:

• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
• Customer/Partner Insights - Provide feedback & insights from customers/partners.
• Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
• Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Identity and Access Management and Cloud Security.

Business Impact:

• Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
• Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP. 
• Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.

Technical Leadership :

• Learn It All – Align individual skilling to team/area demands & Customer Success goals
• Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes. 
• Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production
• Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

The role requires working 80% onsite.