Customer Onboarding Representative (French speaker)

Want to be the first step in a customer’s success story? Join Sensorfact as a Customer Onboarding Specialist and help businesses get the most out of our cutting-edge energy-saving solutions. Collaborate with a dynamic team and drive real impact! Read more below!

As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the French market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include: 

•  Lead the digital onboarding process and ensure customer needs are met

• Coordinate with internal teams to resolve installation issues quickly and efficiently

• Serve as the main point of contact for customers, addressing questions and challenges

• Identify upsell and cross-sell opportunities and pass them to Account Executives

• Optimize the onboarding process based on customer feedback

• Advise customers on sensor installation and measurement best practices, tailored to their needs

• HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn

• French (native level), fluent English; knowledge of German or Spanish valued

• Comfortable with onboarding tools and explaining technical products

• A proactive problem solver with strong customer relationship-building skills

• Able to manage multiple customers, prioritize tasks, and meet deadlines

• Employer pension contributions

• NS business card for sustainable commuting

• Exciting rewards through our employee referral program

• 27 vacation days to recharge

• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)

• Onboarding, buddy system, and mentorship

• Team-building activities, including Sales Week, outings, and company getaways

• Free Friday lunch and healthy snacks

At Sensorfact, we’re on a mission to reduce energy waste and create a smarter, more sustainable future. Our Energy Management System helps industrial businesses cut energy consumption and reduce costs by up to 10%, using cutting-edge hardware, software, and expert insights.

We’re growing fast—recognized by Techleap’s Rise Program for tackling climate change and named one of Deloitte’s fastest-growing tech companies. Now, we're reaching a major milestone a strategic partnership with ABB, a global leader in electrification and automation. Together, we’re driving the future of industrial efficiency and sustainability.

Our core values—transparency, ownership, and teamwork—drive everything we do. Every day, we collaborate, innovate, and push boundaries to deliver solutions that make a difference.

Why Join Us?

• Career Growth: Unlock opportunities to advance your career within a rapidly scaling business
• Make an impact: Be part of solving one of today's biggest challenges creating a sustainable future
• Supportive Environment: Work in a collaborative team that values your ideas and invests in your success
• Diverse Culture: Join a dynamic, inclusive team of 300+people from over 50 nationalities

Let’s make it happen! Visit our website and follow us on LinkedIn and Instagram to stay updated on our journey.