FCM Travel

Role Summary As a Senior Account Manager, you are a committed, proactive and highly organised professional. Reporting to the Head of Account Management, you will be responsible for managing, developing and retaining a portfolio of strategic and complex clients. Acting as a trusted advisor, you will support clients at both a local and global level, combining strategic thinking with operational excellence. What You'll Do Client Retention & Business Development Develop a deep understanding of each client's business, objectives and travel programme to provide tailored recommendations. Ensure high levels of client satisfaction, retention and long-term loyalty. Monitor contractual commitments and service quality to ensure expectations are consistently met. Work closely with the Marketing team to secure and document client testimonials and success stories. Identify and convert commercial growth opportunities within existing accounts. Maximise account profitability by recommending...