2 technical account manager jobs found

The Inbound Success Coach (ISC) team is part of our Sales Organization and plays a crucial role at the beginning of the sales cycle. The ISC's mission is to support and address prospect queries while prequalifying sales opportunities for our Account Executives. The ISC team handles high volumes of leads from our website and phone, addressing questions on technical issues, product features, and purchases, while also resolving customer queries. You will be tasked with supporting these queries whilst qualifying for sales opportunities. To prequalify prospects, you’ll guide them on product use, identify their pain points, and show how HubSpot can help. If HubSpot fits their needs, you’ll schedule an appointment with an Account Executive. This entry-level role is ideal for those starting a sales career, offering sales skill development, product knowledge, and a clear path for growth in our Sales Organization.   What your day-to-day will look like: Effectively managing...

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth. As a Lead Customer Success Manager (CSM) on the Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth.  In this role, you will: Oversee the customer experience for a portfolio of 30-40 enterprise-level,...