Shopify
Remote (EMEA)
About the role
Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.
Key Responsibilities:
Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.
Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.
Lead discussions with senior merchant leadership on technical strategy and incident management.
Deliver real-time support during high-stakes...