2 other jobs found

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success....

At Lucca, since 2002, we've been designing an HR platform that simplifies the daily lives of HR professionals, employees, managers—everyone, really. Thanks to our software suite, we automate internal processes to free up time for businesses: fewer tedious tasks, more energy for what truly matters. Today, we are over 800 Lucca employees spread across Paris, Nantes, Marseille, Barcelona, ​​Munich, and Geneva, and already more than 10,000 clients in 130 countries trust us. And to continue growing, we need you. You will be part of the  Customer Success team  dedicated to companies with fewer than 250 employees (the Mid-Market department) and made up of about thirty people whose average age is 27 years old. Your main mission will be to  support our small and medium-sized enterprise (SME) clients in the implementation  ,  adoption, and use of our solutions,  both in France and internationally, from Bordeaux. The position comprises three main areas. 1️⃣...