Syroco

About the job About Syroco Syroco is a Climate Tech startup helping the maritime industry accelerate its energy transition. We deliver digital solutions that enable ship operators and charterers to reduce emissions and optimise performance by combining advanced physics modeling, data analytics, and machine learning. Role Overview As a Key Account Manager (KAM), you own revenue growth across a portfolio of strategic customers: renewals, multi-year extensions, and expansion (upsell/cross-sell). You build value-led account strategies, run executive relationships, and coordinate internal teams to ensure what is sold is delivered - while keeping the commercial outcome (NRR, ARR growth) as the primary objective. This is an enterprise-style environment with extended decision cycles: multiple stakeholders, procurement and legal steps, budgeting windows, and technical validation on the customer side. Your success will depend on disciplined account planning,...

About the job About Syroco Syroco is a Climate Tech startup helping the maritime industry accelerate its energy transition. We deliver digital solutions that enable ship operators and charterers to reduce emissions and optimise performance by combining advanced physics modeling, data analytics, and machine learning. Role Overview As a Customer Success Manager (CSM) at Syroco, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You’ll act as the primary point of contact for Syroco’s clients, ensuring their success by aligning our products and services with their goals. By fostering strong relationships, you’ll enhance customer satisfaction, retention, and growth. Key Responsibilities Client Onboarding & Training Guide new customers through onboarding, ensuring a smooth transition and full understanding of Syroco’s solutions. Provide training and resources to enable clients...