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HiCareer

HiCareer is a social career platform and hiring service, originally from Sweden (formerly DoubleCloud), that connects job seekers with tech/e-com roles and helps growing companies find top talent using data, matching, and community features. It offers personalized career navigation, mentorship, and job opportunities, focusing on innovative, often remote-first, European companies, simplifying the hiring process for both candidates and employers through its platform and expert support.

Dec 31, 2025
-Permanent/CDI
Customer Experience Manager (remote)
HiCareer Remote (European Economic Area)
Summary As a Customer Experience Manager at a confidential FinTech company, you'll focus on enhancing customer interactions across their journey from onboarding to long-term engagement. Your role involves analyzing customer feedback, identifying areas for improvement, and working closely with Product and Customer Success teams to implement changes. Key qualifications include 2–5 years of experience in CX or similar roles, strong communication skills, and a curiosity for improving processes. Bonus points for familiarity with Intercom and experience in product-led environments. Perks include a remote-first work culture with a collaborative team environment. Description Remote-first · Europe · Customer Experience Team HiCareer is supporting a confidential, product-led FinTech company in hiring a Customer Experience (CX) Manager. The company has around 60 employees across Europe and builds a digital financial platform that has grown primarily through...