Pre-Sales Solutions Engineer (EMEA)

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Who We Are: Alert Enterprise is a global leader in Physical Identity & Access Management (PIAM) and Visitor Management for large enterprises, governing who can access a facility, when, and how. We sit above and integrate with the industry's most widely deployed access control systems — Gallagher, Nedap, Vanderbilt, Siemens, TDSi, and Genetec — across corporate campuses, critical infrastructure, and large enterprise environments. If you've worked with these systems, or for one of the manufacturers or integrators who deploy them, you already understand our ecosystem. Across EMEA, this work increasingly intersects with GDPR and broader data protection requirements, and our platform helps security leaders govern physical access in a way that stands up to that scrutiny.

As we continue to grow, we’re looking for a Pre-Sales Solutions Engineer to join our global pre-sales team. This is a remote-first role with approximately 30% travel.

Your Role at Alert Enterprise: As a Pre-Sales Solutions Engineer, you’ll serve as the technical authority for prospective customers throughout the sales cycle. You’ll be front and center — running tailored demos, leading architectural discussions, designing proof-of-concepts, and helping close enterprise deals alongside our Account Executives. This is a build role: you’ll also contribute to the infrastructure that makes our pre-sales motion more consistent, repeatable, and scalable. You’ll report into our pre-sales leadership and collaborate closely with sales, product, and engineering.

What You'll Do:

• Lead tailored product demonstrations that address each prospect’s specific security, compliance, and operational challenges.
• Design and execute proof-of-concept engagements, working closely with engineering to demonstrate real-world value.
• Serve as a trusted technical advisor to Account Executives throughout the sales cycle — from discovery through close.
• Lead architectural discussions covering cloud and on-premise deployments, integrations, high availability, and disaster recovery.
• Facilitate workshops, ROI modeling sessions, and business case development with prospective customers.
• Author Statements of Work and respond to RFPs/RFIs, including solution architecture, compliance matrices, and security reviews.
• Prepare infrastructure and data flow architecture diagrams for customer and internal use.
• Drive internal initiatives that improve pre-sales consistency and scalability — demo environments, solution templates, knowledge resources.
• Provide structured feedback to product and engineering teams based on what you’re seeing in the field.

What You Bring:

• 5 years in a pre-sales, solutions engineering, or technical consulting role — enterprise software required.
• Proven ability to deliver compelling technical demos and lead complex architectural conversations with both technical and executive audiences.
• Solid understanding of access management, identity governance, and enterprise security systems.
• Experience with physical security integrations (e.g., Lenel, CCURE, Genetec), Active Directory, or enterprise IAM platforms is a strong plus.
• Familiarity with ServiceNow or similar enterprise platforms is a plus.
• Excellent written and verbal communication skills — able to author high-quality SOWs, RFP responses, and architecture documentation.
• Comfortable working independently in a remote setting and managing multiple concurrent opportunities.
• Bachelor’s degree in a related field or equivalent experience.

Why You'll Love Working Here:

• Work on genuinely differentiated technology solving real security challenges for critical infrastructure organizations worldwide.
• Remote-first culture with flexibility and autonomy.
• Competitive compensation package.
• Comprehensive benefits package.
• A high-growth environment where your contributions are visible and your career can grow with the company.
• Collaborate with a globally distributed team with deep domain expertise — including the founders of SAP GRC

Languages: English is required. Proficiency in one or more additional European languages is strongly preferred - particularly German, French, Czech, Dutch, Polish, or Spanish - given the geographic scope of this role.

Ready to join us? If you’re passionate about enterprise security technology and thrive in a fast-moving, customer-facing environment, we want to hear from you.

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