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Hybrid role based in our Toulouse office (3 days in office, 2 days remote)
At JFrog, we're reinventing DevSecOps to help the world's greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate and secure their software delivery from code to production, a concept we call "liquid software".
We're looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:
- Accelerate adoption of JFrog products and value realization
- Explore new expansion opportunities by understanding the scope of customer use cases
- Enhance customer loyalty
As a Technical Success Manager at JFrog you will…
- Be the customer's trusted advisor, focusing on their continuous interactions with JFrog, lifetime value and NPS/CSAT
- Help customers create an adoption and rollout plan to successfully embed the JFrog Platform
- Support the JFrog Sales team by focusing on customers' strategy, enabling renewals and upsells on time
- Formulate and deliver projects with customers based on agreed timelines
- Work with Solution Engineering and Professional Services to ensure customers complete their projects successfully
- Monitor customer health and brand perception as a Platform Health Expert, sharing best practices
- Be the first point of escalation
- Develop a full understanding of the JFrog Platform, including the value proposition, sales messaging, reporting and success journey planning
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SEO
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We set out on our Liquid Software journey in 2008, with the mission to transform the way enterprises manage and release software updates. The world expects software to update continuously, securely, non-intrusively and without user intervention. This hyper-connected experience can only be enabled by automation with an end-to-end DevOps platform and a binary-centric focus. With this in mind, we’ve developed the JFrog Platform, ushering in a new era of DevOps and DevSecOps standards that power continuous updates. More than a decade after our founding, with thousands of customers and millions of users globally, JFrog has become the “Database of DevOps” and the de-facto standard in release and update management.