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Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success....

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success. The...