Backlight
Remote (Paris, France)
The Mission
Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production and is trusted by video-forward organizations like Google, Ubisoft, the Atlanta Hawks, and Marvel.
As our Senior Customer Success Manager, France, you'll own the success of our high-growth, mid-market customer portfolio in a key European market. You'll serve as a trusted advisor, driving retention, satisfaction, and expansion by ensuring customers maximize value from our solutions.
Responsibilities
Own the customer journey from onboarding to renewal and expansion.
Build consultative relationships with key stakeholders, aligning solutions with strategic goals.
Drive proactive, insight-driven engagements to ensure tangible customer value.
Monitor account health, preemptively mitigate risk, and identify upsell...