2 jobs found

About the job THE ROLE   As an Enterprise Renewals Manager (all genders), you will be responsible for managing the end-to-end renewals process for our enterprise customer base. Your primary goal is to ensure timely renewals, secure long-term commitments, and maximize customer retention. Acting as a trusted advisor, you will engage directly with customers and partners, build strong relationships, and drive strategic renewal negotiations.   You will work closely with Sales, Customer Success, and Channel teams to deliver a seamless customer experience, proactively manage churn risks, and identify opportunities for expansion.   An important information for you: please note that we can only consider applications from permanent residents of Germany, Poland, the Netherlands, Italy, Spain, Greece, Croatia and the UK.   YOUR TASKS   Lead the transition of XL+ customers (Direct and Channel) from perpetual licenses to subscription licensing...

As a Channel Operations Manager, you will drive operational excellence across Paessler’s global partner ecosystem. Your focus will be on ensuring partners are efficiently onboarded, fully enabled to transact, and consistently productive within our systems (PRM, CRM, LMS, and ERP). You’ll improve systems, processes, and partner experience by optimizing workflows and data accuracy, making it easy for every partner to engage and generate revenue through Paessler’s partner programs. YOUR TASKS Partner Onboarding Review and process new partner applications daily, ensuring completion within SLA. Own account creation and validation across go‑to‑market systems such as Salesforce and Odoo. Collaborate with Channel Sales, Legal, and Finance for documentation, compliance, and due diligence. Maintain and continuously improve onboarding process documentation, driving automation and efficiency opportunities. Track and report onboarding SLAs, conversion rates, and...