Patrowl.io
Hybrid (Paris, Île-de-France, France)
About the Role
As a Customer Success Manager, you will be the main point of contact for our clients , playing a key role in ensuring they get the most value from Patrowl.
Your mission is simple: drive customer satisfaction, retention, and growth . You'll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy.
What You'll Do
You will work closely with clients on the following topics:
Customer Relationship & Success
Act as the primary point of contact for your clients
Build strong, long-term relationships based on trust
Customer support during onboarding to ensure a smooth start
Provide guidance and share best practices to maximize product adoption
Strategic Account Management
Build and execute structured account plans
Identify and drive upsell and cross-sell opportunities
Map key stakeholders (CISOs, cybersecurity...