56 jobs found

About the job 🎯 Tenderbolt recrute un(e) Customer Success Manager (CDI) Répondre à un appel d'offres est souvent un processus long, complexe et chronophage. Tenderbolt change cela : grâce à l'IA, nous aidons les entreprises à répondre plus vite, plus efficacement, et à remporter davantage de contrats. Tenderbolt est utilisée au quotidien par des centaines d'entreprises, et connaît une croissance accélérée. Le poste Le ou la Customer Success Manager sera le point de contact principal de nos clients - et leur expert sur l'utilisation de Tenderbolt. Ce n'est pas un rôle de gestion de la relation client au sens traditionnel. C'est un rôle d'expert : maîtriser le produit en profondeur, comprendre le métier des clients, et leur apporter de vraies solutions. Vous devez comprendre le fonctionnement des entreprises, leurs contraintes et leurs processus pour garantir l'adoption par les utilisateurs et leur fidélisation. Missions principales...

We are looking for a  Team Lead  to be part of establishing our  Customer Success  team focused on our Growth segment. You will be leading the formation of a new function within Proxify. Proxify is one of Europe’s fastest growing companies according to Financial Times and Deloitte, and now we are creating a new Customer Success team to take care of the Growth Segment globally, typically early stage start-ups. About Proxify Proxify is a leading global network of top-tier, vetted remote software, data, and AI professionals, designed to help businesses rapidly scale their tech teams with world-class talent, delivering the perfect match within two days on average. Only 1% of applicants, from over 20,000 applications each month, are accepted into the network to ensure unmatched quality. Our service offers the speed, quality, and flexibility that innovative companies demand, with true technical experts to assist at each step—enabling you to seamlessly augment your existing...

About the job Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent...

Akur8 is a fast-growing InsurTech scale-up on a mission to redefine insurance pricing and reserving through transparent, high-performance modeling technology. Our SaaS platform uses transparent machine learning and predictive analytics to improve the speed, accuracy, and reliability of actuarial pricing and reserving. Built by experienced actuarial, product, and R&D teams, Akur8’s proprietary algorithms enable insurers to generate insights up to 10x faster than traditional methods, while maintaining full explainability and regulatory confidence. As our platform expands, we provide next-generation reserving capabilities, supporting an end-to-end approach to risk assessment and future claims anticipation. Recognized globally, Akur8 has been featured in: CB Insights’ Insurtech 50 - Top 50 InsurTech Companies 2025 CNBC’s World Top 150 InsurTech Companies InsurTech100 Global - 100 Most Innovative Insurtech Companies Professional...

About the job Mission As a Technical Partner Customer Success Manager, you play a key role in acting as the liaison between partners ( resellers or business providers), their end customers, and the Banqup ecosystem . You combine expertise in partner and customer success, business acumen, and technical skills to ensure successful integration, rapid adoption, and sustainable use of our digital solutions. Banqup develops and markets the jefacture.com solution in France on behalf of ECMA, the satellite association of the French Order of Chartered Accountants. This platform is a PDP-accredited (Partner Dematerialization Platform) invoice and payment management system. You understand both the commercial challenges of partners and the technical/organizational aspects of digital document flows, invoicing, and financial management. Responsibilities This is what we expect of you: Partner & Customer Success Act as an ambassador of the Banqup platforms and...

About Dedale: Dedale is the   differentiating source of strategic intelligence   in the   technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.  Our team gathers   top talents with diverse and international backgrounds . Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.   Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants...

Description Type:   Full time Salary:   £80k–£100k base + performance bonus + share options Location:   Remote (work from anywhere within +/- 2 hours of UK time) 👋 Meet The Guru   is a blissfully simple scheduling tool that helps busy teams stay on track. We boost efficiency, improve resource utilisation, and increase project profitability - while promoting a healthy work/life balance. We’re proud to be   , trusted by customers in over 100 countries - including top creative agencies like Publicis, TBWA, Grey, BBH, and M&C Saatchi, as well as household names like NASA, Accenture, CNN, Kraft Heinz, and the NHS. They rely on Resource Guru to manage one of their most valuable assets - their people’s time. We’re a small, fully remote team based across the UK and Europe. We collaborate mainly via Slack, with occasional meetups to connect, plan, and celebrate.   ⭐️ The role This is a senior, hands-on Customer Success role at the heart of our customer...

Description du poste Notre client est un éditeur logiciel nantais spécialisé dans la gestion et la traçabilité des données d’ingénierie pour les grands groupes industriels. Leurs solutions permettent de connecter différents outils utilisés par les ingénieurs afin d’assurer un Digital Thread garantissant la cohérence et la traçabilité des données tout au long du cycle de vie des produits. Dans un contexte de transition vers des solutions cloud et de lancement d’une nouvelle gamme de produits, l’entreprise renforce son équipe et recrute un Customer Success Engineer. Rattaché au Chief Product Officer, vous intervenez au cœur des projets de déploiement et d’accompagnement des clients internationaux. Vos missions: Accompagner les phases d’évaluation et de déploiement des solutions chez les clients Assurer un support technique avancé (niveau 2/3) sur les environnements clients Analyser et résoudre les problématiques techniques complexes (analyse de logs, requêtes HTTP,...

About the job At Dialog we are on a mission to build the best sales agent for e-commerce. We believe Generative AI is the perfect opportunity to bring the best of in-store experience online: extensive knowledge about the brand and its products tailored advices based on previous orders We started with Q&A on product page through a Shopify application. In 2025 we aim to deploy to new e-commerce engine (Prestashop, Salesforce Commerce Cloud, custom engine) and add new features such as: smart end-user qualification product comparison across the store AI search and many more. We wrote the first line of code in January 2024, started commercializing in September 2024 and have now more than 50 paying customers. Mission As a Customer Success Engineer at Dialog, you will ensure our customers can reliably use Dialog in production by owning the investigation and resolution of technical issues (especially add-to-cart), and by turning observability...

🚛   About Qargo Qargo is a cloud-based (SaaS) Transport Management Platform.   We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an   ‘all-in-one system’ , handling everything from initial order entry to final invoicing. It optimises planning and has a   built-in AI feature   that automates lengthy manual tasks. Qargo is designed to help modern logistics operations   run more efficiently, while increasing profitability and sustainability . 💼   About the Role As Customer Onboarding Manager,   you’ll guide our customers step by step in switching from their current way of working to Qargo,  ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their   trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a...

Descriptif du poste The Customer Success Representative (CSR) is responsible for identifying, qualifying, and initiating business opportunities with large companies within the Enterprise division, specifically focusing on the   German market . He/she works closely with Account Managers (AMs), Customer Success Managers (CSMs), and Key Account Managers (KAMs) within the Enterprise team to fuel the sales pipeline and support growth in the Key Accounts segment. 🎯   Main Missions 1. Onboarding and Adoption Prospect and guide new clients in mastering and implementing the Naboo platform, as well as setting up the preferential conditions negotiated for them. Canvass and identify new clients within the   German market . Ensure the accuracy of the Back Office (entities, users) and HubSpot CRM (meetings, entities). Responsible for precise account mapping. Plan and participate in client events to foster platform adoption. Ensure rapid...

Descriptif du poste The Customer Success Representative (CSR) is responsible for identifying, qualifying, and initiating business opportunities with large companies within the Enterprise division, specifically focusing on the   Spanish market . He/she works closely with Account Managers (AMs), Customer Success Managers (CSMs), and Key Account Managers (KAMs) within the Enterprise team to fuel the sales pipeline and support growth in the Key Accounts segment. 🎯   Main Missions 1. Onboarding and Adoption Prospect and guide new clients in mastering and implementing the Naboo platform, as well as setting up the preferential conditions negotiated for them. Canvass and identify new clients within the Spanish market. Ensure the accuracy of the Back Office (entities, users) and HubSpot CRM (meetings, entities). Responsible for precise account mapping. Plan and participate in client events to foster platform adoption. Ensure rapid and...

Descriptif du poste Naboo is looking for a strategic and data-driven   Customer Success Manager   to spearhead the deployment and growth of our Enterprise accounts. You will be the bridge between technology and our clients’ strategic goals, ensuring that Naboo becomes an indispensable part of their corporate infrastructure. 🎯 Mission & Objectives Your   North Star   ⭐️ is to guarantee the rapid and sustainable deployment of Naboo within Enterprise accounts post-signature. Your success is measured by the   Wallet Share : the actual revenue generated vs. the client’s total potential. Secondary KPIs: Customer Satisfaction:   Maintaining a high Net Promoter Score (NPS). Value Creation:   Maximizing client savings and ensuring platform compliance. Growth:   Increasing the number of active users and generating new GBV. 🛠 Key Responsibilities 1. Software & Data Management Platform Integration:   Set up and maintain...

About the job En tant que Customer Success Manager , tu seras responsable de l’expérience et de la satisfaction des utilisateurs de notre solution Revolt Pro . Ton rôle sera d’accompagner nos clients dans l’utilisation quotidienne de la solution, de répondre à leurs besoins et de les aider à tirer un maximum de valeur de la plateforme . Tu travailleras également en étroite collaboration avec notre équipe d'Account Manager afin de les aider à détecter les potentiels upsell / cross-sell chez nos clients et leur transmettre les informations clés pour développer notre portefeuille client. Tu seras un interlocuteur clé entre nos clients et nos équipes Produit, Tech et Sales , avec un objectif clair : garantir une expérience client fluide, efficace et qualitative . Tu seras au cœur de notre stratégie d’adoption produit et d’amélioration continue de l’expérience client. 🎯 Tes missions Gestion du centre de support Revolt.eco...

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a   Partner Success Manager   at Via, you will be the face and voice of Via for   our partners in Western Europe , both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at...

Chez Yooz, nous réinventons la gestion documentaire avec l’IA et l’automatisation. Rejoignez l’aventure ! Avec 600 000 utilisateurs dans plus de 50 pays,   Yooz   est un leader innovant qui place la satisfaction client et l’excellence technique au cœur de sa mission. Certifiée Great Place To Work , Yooz offre : ✅ Un cadre de travail agréable   : Locaux modernes à Aimargues ou Montpellier, télétravail hybride. ✅ Une ambiance dynamique   : Activités sportives (foot, crossfit, boxe, piscine) pour renforcer la cohésion d’équipe. ✅ Un environnement stimulant   : Culture de l’innovation et des défis techniques passionnants. Votre mission : En tant que   Customer Success Manager, en CDI sur notre marché FR,   vous rejoindrez notre division   Sales   et vos tâches seront les suivantes : Accompagner votre portefeuille clients sur l'utilisation de notre solution Yooz. Réduire le churn et garantir la satisfaction de vos clients. Contribuer à faire...

Job Description Introduction Account Manager (EMEA)   SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimise decision-making, and deliver exceptional customer experiences.   Role Overview: We are seeking an experienced Account Manager to own commercial outcomes and strategic relationships across a portfolio of enterprise retail and CPG customers in EMEA. Based in France, you will drive renewals, expansion, and value realisation, partnering closely with customer success, delivery, product, and sales. This is a high-impact role for a consultative, data-driven relationship builder with deep understanding of retail and enterprise SaaS. Job Description Key Responsibilities:   Account ownership and strategy Own a defined portfolio of EMEA...

Context: Vizzia is scaling rapidly, with the ambition to grow from   €4M ARR today to €9M by the end of 2026 and €30M by the end of 2027 . Alongside new sales, this growth relies heavily on strong   product adoption, customer satisfaction, and account expansion . Today, more than 200 local authorities use Vizzia to tackle illegal dumping and better manage public space issues. Our goal is to   reach 450 local authorities by the end of 2026 . Customer Success is a key driver of our growth. As a   Customer Success Manager , you will manage a portfolio of local authorities and ensure the   successful implementation, adoption, and long-term engagement   with our solution. You act as the main point of contact for clients from project launch throughout the entire lifecycle of the relationship. Your role is to build strong partnerships with public-sector stakeholders, ensuring they   derive real value from the platform while maintaining high levels of satisfaction and...

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a Senior Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value. What you will do: Drive Strategic Customer Success:   Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes. Value realization:   Take customers through a value-based engagement model, and...

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a member of the Customer Success team, you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product, and support questions on a day-to-day basis. In addition, you will help establish, implement, and run processes and projects that help deliver successful adoption of Kong products. In this role, you will have the opportunity to interface with everyone in the customer environment, from developers to executives, to represent our values every day and to understand their business, operational, and technical needs to help them achieve the greatest value from Kong. What you will...