3 business development executive jobs found

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.   CSM handbook . What you'll do Mentor and enable the team to exceed company growth and retention forecasts Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) Ensure the CSMs exceed GitLab expectations in core...

About the job Location: Remote, EMEA Employment Type: Full-Time Summary The Director, Customer Success is a vital leadership role responsible for ensuring that every customer within their designated region becomes a reference and a success. This role leads and develops a high-performing Customer Success organization while overseeing multiple customer portfolios and driving consistent measurable customer outcomes. Reporting to the Senior Director of Customer Success, the Director, Customer Success is accountable for shaping and executing regional customer success strategies to drive adoption, expansion, retention, and long-term satisfaction. As a trusted customer advocate and consultative leader, this individual ensures customers realize meaningful value from their investment across the full lifecycle, from onboarding through ongoing engagement and renewal. Aligned with the Regional Sales Leader, the Director, Customer Success provides strong people leadership while...

Join our Customer Success organisation as a Digital Customer Success Manager! Play an important role in ensuring our customers achieve success through scalable, data-driven engagement. You’ll develop automated strategies to promote product adoption, foster satisfaction, and empower customers with the resources they need to thrive. Be part of a team known for its strong sense of collaboration and collective success, where every contribution is recognised and celebrated! Responsibilities - Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts. Balance automated workflows with the ability to prioritise support for key accounts. - Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews. - Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to...