Digital Customer Success & Growth Associate

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Who are we?

At CTAIMA, we help organizations become safer and more responsible through technology and specialized services for contractor management and legal compliance. Today, we support more than 3,500 customers across 30+ countries and continue to grow internationally.

In France, we operate through Provigis, a leading contractor compliance platform trusted by thousands of organizations to streamline supplier qualification, document management, and regulatory compliance. Alongside Twind, our global contractor and compliance management platform enhanced with AI-powered capabilities, we help companies simplify complex compliance processes, improve workplace safety, and build stronger relationships with their contractor ecosystems.

Our CTAIMA DNA

• Take ownership
• Solve problems
• Put the customer first
• Be enthusiastic
• Prioritize growth

Your role

You will join the Customer Success & Account Management team and take ownership of a portfolio of SMB customers, together with our Long Tail customers. It will be up to you, with the support of the Head of CS & AM, to find the best way to support them at scale and to grow their use of Provigis.

• You manage your SMB accounts one to one: account reviews, renewals, upsell.
• You engage our Long Tail customers digitally: automated journeys, campaigns, webinars, content.
• You spot opportunities and close upsell deals yourself.
• You work with Marketing and RevOps to improve our processes, tools and data.
• You support the Head of CS & AM on team steering and projects.

About you

• You have 2 to 3 years of experience in sales, Account Management or Customer Success within B2B SaaS.
• You like convincing people, you are not afraid of the phone and you enjoy working with clear targets.
• You are comfortable with digital tools, data and AI, and you like automating things.
• You enjoy testing new ideas, building scalable processes and finding smarter ways of working.
• You thrive in fast-growing environments where priorities evolve and where you can have a direct impact on how things are done.
• You are fluent in French and comfortable communicating in English. Spanish proficiency would be a strong asset.

What do we offer?

📄 Permanent contract (CDI).

📍Hybrid working model: 3 days per week in our Paris office (10 Rue Saint-Nicolas, 75012 Paris) and 2 days remote.

🌍 The opportunity to join an international company serving more than 3,500 clients across 30+ countries.

🚀 A key role at the intersection of Customer Success, Account Management and digital engagement, with direct impact on customer retention and revenue growth.

📈 A role designed to grow, with potential career paths towards Account Management or RevOps.

🤝 Close collaboration with the Head of CS & AM, Marketing and RevOps teams.

💡 The opportunity to help build and shape a scalable, AI-enabled Customer Success model.

📚 Continuous learning opportunities and professional development.

🎯 Real impact on business performance, rewarded through a competitive compensation package including variable pay.

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