3 jobs found in Nanterre

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success....

Responsabilité principale : La responsabilité principale du Customer Success Manager (CSM) est d'assurer une communication proactive et continue avec les clients de 3Shape pour favoriser leur engagement envers nos solutions, offrir une expérience client positive et développer des relations d'affaires à long terme ainsi que la fidélité à la marque. Servant de point de contact principal entre 3Shape et ses clients, le CSM éduque les utilisateurs finaux pour s'assurer qu'ils profitent pleinement des capacités offertes par les solutions 3Shape et établit une relation étroite avec les clients. Offrant un service de haut niveau et adoptant une approche centrée sur le client, le CSM collabore étroitement avec l'équipe élargie de 3Shape, y compris les ventes internes, les fonctions commerciales du siège, les revendeurs, ainsi que les membres des équipes de support client. Une approche proactive, consultative et organisée, un esprit de service et de prise en charge, ainsi que des...

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success. The...