3 customer success manager account manager jobs found

Description At Amazon we're on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. AVS is a paid B2B service that aims at helping strategic brands partner with Amazon to grow their business. As an Associate Account Manager (internal title: Brand Specialist), you will gain 360-degree exposure to all areas of e-commerce from local to Pan-EU level, owning the relationship with your brand and structuring with them both a short- and long-term strategy oriented at brand's growth and Customer Satisfaction. You will own your vendors' annual business plans (Vendor Growth Plans), using data-driven insights to build customer-centric strategies that create value for both end customers and your vendor partners. You will act as a trusted advisor to your vendors, providing guidance on selection, promotional activities, and growth strategies. You will monitor and work on success metrics daily, and ensure the brand's experience of the...

Description AVS is a paid B2B service that helps strategically grow complex brands on Amazon. As an Account Manager (internal title: Senior Brand Specialist), you will own and drive the strategic relationship with a portfolio of complex vendor accounts operating across multiple EU marketplaces. You will navigate the unique dynamics of each market while building unified, customer-centric business plans that create value for both end customers and your vendor partners. You will own your vendors' annual Vendor Growth Plans (VGPs) and be a key contributor to Joint Business Planning (JBP), shaping the 3-year strategic direction alongside your vendors. You will translate performance insights into strategic priorities across four key areas: selection and product lifecycle management, supply-chain and operational excellence, marketing and brand visibility, and commercial performance optimization. You will leverage advanced data analytics and generative AI tools to identify growth...