BoF Careers
Paris, Île-de-France
Overview Moncler is looking for an Omnichannel After Sales Specialist to join our EMEA dynamic Corporate teams in Paris. Main Mission Actively support Client Experience journey within Moncler, ensuring a cross-channels, Client satisfaction, by making sure that the technical assistance and spares supply services are carried out, both while the product is under guarantee and later, by the internal and/or external assistance networks. Your Impact
Manage and implement After Sales services, following Moncler HQ guidelines, ensuring the integration between Headquarter and Region in a client satisfaction point of view;
Ensure the effective functioning of After Sales services and the capability of solving technical issues, collect and manage all the After Sales requests coming from Moncler's multi-channel business, while coordinating internal/external service-points;
Guarantee development and improvement of After Sales services supplied by the technical assistance...