Deliveroo
Hybrid (Paris)
Head of Rider Services
We are looking for a Head of Rider Services to lead the management of the contractual relationship with rider partners in France. You will own the full lifecycle of this relationship from onboarding and compliance to service quality, fraud prevention, incident management, and rider support. You will ensure Deliveroo operates with flawless compliance, a strong partnership with riders, and excellent services through the platform. This role requires close collaboration with Legal, Public Affairs, Care (support live), and central Rider Services teams as well as other markets to safeguard both our ability to operate and our reputation.
Beyond day-to-day execution, this role is responsible for shaping the rider services strategy in France, defining long-term priorities, scalable operating models, and success metrics in close partnership with France leadership and central teams.
What you’ll be doing
You will be leading a dynamic team with cross-functional...