Ezus
Hybrid (Paris, France)
Descriptif du poste
You will play a key role in ensuring the satisfaction and loyalty of our customers, travel agencies, by guaranteeing their success on Ezus, from onboarding to growing their use of the software.
In the midst of a scaling phase, the Ezus Operations team is at the heart of the customer experience. As a true conductor , you will be the primary point of contact for our users, while working closely with the Product and Sales departments to develop the solution and maximize the value it provides.
Specifically, you will be responsible for:
🎓 Training and supporting our new customers : ensuring their complete onboarding, leading training sessions, and guaranteeing their activation on the platform.
💬 Managing an agency portfolio : monitoring satisfaction, renewals, additional sales (upsells), recommendations (referrals), and usage analysis.
🧩 Collaborating with Product & Tech : identifying customer pain points,...