Foundever
Remote
About the job
The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan. The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.
This is a remote role, candidate must be located and eligible to work in the EMEA region.
Job Responsibilities
Client NPS: Measure...