Navan
Hybrid (Paris Île-de-France France)
Enterprise Customer Success Manager
Industry: Travel Technology / SaaS
Role Overview
As an Enterprise Customer Success Manager , you will serve as a trusted advisor to strategic enterprise customers, ensuring they achieve maximum value from the platform throughout their entire customer lifecycle.
You will be responsible for onboarding, implementation, adoption, retention, executive stakeholder management, and long-term customer success. Working closely with customer executives, including C-suite stakeholders, you will drive strategic alignment, business outcomes, and customer satisfaction while collaborating internally with Sales, Product, Engineering, Marketing, Support, and Finance teams.
This role combines:
Enterprise Customer Success
Strategic Account Management
Executive Relationship Management
Customer Adoption
Retention & Growth
Project Management
Key Responsibilities
Enterprise...