OVHcloud
Hybrid (Greater Paris Metropolitan Region)
About the job
Within your #OneTeam
You will be in charge to secure adoption and drive customer satisfaction
You will build customer loyalty to fight churn
You will reduce Time-to-Value for OVHcloud’s customers
You will increase account income through cross-selling & upselling
You will bring the voice of the customer and advocate him within OVHcloud
Your main responsibilities :
Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.
Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process.
Customer Advocacy: act as an advocate for the customer within OVHcloud.
Onboarding on new services: help customers get started with the product or service by providing trainings and resources.
Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud’s services, while reducing...