Sanity
Remote (European Economic Area)
At Sanity.io , we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS , Figma , Riot Games , Anthropic , COMPLEX , Nordstrom , and Morningbrew are using Sanity to power and automate their content operations.
In this role, you will lead a high-performing Support Engineering team in Europe, delivering world-class support to our enterprise customers and global developer community.
What you would do:
Plan, coordinate, and run the daily operations of our Support Engineering team in Europe, securing high-quality support in line with our SLA targets.
Coach, develop, and hire for our Support team in Europe.
Partner with Support leadership to handle escalations, conduct operational reviews, and balance...