Swanio
Paris, Île-de-France, France
The International Strategic Customer Success Manager at Swan is responsible for managing a portfolio of strategic partners and ensuring their long-term operational success with the company's embedded banking platform. Acting as the primary point of contact, the role focuses on onboarding, driving product adoption, optimizing partner operations, resolving complex issues, and fostering trusted relationships that maximize customer satisfaction and business growth.
This position requires a proactive, customer-focused professional with strong project management, problem-solving, and stakeholder management skills. Working closely with Key Account Managers and cross-functional teams—including Product, Compliance, Support, and Integration—the Strategic Customer Success Manager helps improve partner processes, delivers training, monitors performance, and contributes to a seamless customer experience in a fast-growing fintech environment.