2 jobs found

As a Senior Customer Success Manager in the Benelux market, you will manage your own portfolio, which includes some of the largest customers in our region. As part of the Customer Experience team, you are responsible for customer retention and for helping our clients achieve their HR business goals through the use of our products. We act as trusted advisors, staying on top of industry trends and best practices, and are not afraid to challenge the status quo. Successful team members are hands-on, demonstrate a high level of ownership, and are passionate about delivering the best possible customer experience. You will balance a high-touch, one-on-one approach with the ability to detect patterns and help cross-functional teams (Account Management, Onboarding, Product, Support, Digital Customer Experience) identify and address common bottlenecks. While you will primarily work with Dutch customers, your portfolio will occasionally include English-speaking clients. This is an exciting...

As a Digital Customer Success Manager for International Markets, you will have the unique opportunity to build and define the digital segment from scratch, managing and retaining roughly 900 small-to-mid market customers. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR) across a diverse mix of global cultures. This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment. Your 12-Month Journey During the first 3 months: You will get to know the team, the products, and our international customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable,...