YO IT Consulting
Remote (EMEA)
As a Customer Support Assistant, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Key Responsibilities
Provide clear, accurate, and empathetic written and verbal responses to a variety of customer support queries.
Contribute to the development and refinement of AI-driven customer support tools by offering real-world insights.
Assess, annotate, and review support interactions to ensure quality and consistency.
Identify common customer pain points and document best practices for issue resolution.
Collaborate closely with the customer's team to share feedback, suggest process improvements, and enhance training data quality.
Maintain high standards of communication, staying detail-oriented and responsive in a fast-paced remote work environment.
Ensure data privacy and...