30 jobs found in Île-de-France, France

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success....

Responsabilité principale : La responsabilité principale du Customer Success Manager (CSM) est d'assurer une communication proactive et continue avec les clients de 3Shape pour favoriser leur engagement envers nos solutions, offrir une expérience client positive et développer des relations d'affaires à long terme ainsi que la fidélité à la marque. Servant de point de contact principal entre 3Shape et ses clients, le CSM éduque les utilisateurs finaux pour s'assurer qu'ils profitent pleinement des capacités offertes par les solutions 3Shape et établit une relation étroite avec les clients. Offrant un service de haut niveau et adoptant une approche centrée sur le client, le CSM collabore étroitement avec l'équipe élargie de 3Shape, y compris les ventes internes, les fonctions commerciales du siège, les revendeurs, ainsi que les membres des équipes de support client. Une approche proactive, consultative et organisée, un esprit de service et de prise en charge, ainsi que des...

With over 45 years of expertise, Xelians is a French company specializing in   document management services   for businesses: publishing and integrating EDM software, digitization & BPO, physical archiving, electronic archiving, and document management consulting. Xelians positions itself as a partner in the digital transformation. Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain. TODAY, XELIANS IS: €87 million in revenue in 2024 11,000 customers 35 conservation sites in France (26 of which are SIAF approved) 3 data centers 8 BPO centers 3 R&D sites OUR VALUES & OUR COMMITMENTS Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values ​​conveyed that build the Xelians culture: Sense of collective Transparency Efficiency Autonomy Because we want to have a positive impact on...

La responsabilité principale du Customer Success Manager (CSM) est d'assurer une communication proactive et continue avec les clients de 3Shape pour favoriser leur engagement envers nos solutions, offrir une expérience client positive et développer des relations d'affaires à long terme ainsi que la fidélité à la marque. Servant de point de contact principal entre 3Shape et ses clients, le CSM éduque les utilisateurs finaux pour s'assurer qu'ils profitent pleinement des capacités offertes par les solutions 3Shape et établit une relation étroite avec les clients. Offrant un service de haut niveau et adoptant une approche centrée sur le client, le CSM collabore étroitement avec l'équipe élargie de 3Shape, y compris les ventes internes, les fonctions commerciales du siège, les revendeurs, ainsi que les membres des équipes de support client. Une approche proactive, consultative et organisée, un esprit de service et de prise en charge, ainsi que des compétences en gestion de la...

You will be part of the Success department, made up of nearly 40 people, whose mission is to support our clients in the adoption and maximum value of the Partoo platform. Your team, the CSM Key Accounts, is a business unit in its own right. It manages Partoo's strategic accounts, those with an ARR exceeding 55,000 euros, with tight portfolios (approximately 15 accounts per CSM) and challenges related to C-level relationships, complex deployments, and long-term growth. You will report directly to Caroline, our Customer Success Team Manager. You will work closely with the Sales (AE), Care, Product teams and local teams internationally. MISSIONS   🔥 Portfolio management and retention Managing a portfolio of approximately 15 key accounts (averaging over €1M in ARR), including multi-country and multi-brand accounts Develop proactive retention and churn prevention strategies by anticipating risks and implementing concrete action plans....

As a Customer Success Manager at Check Point, you will act as a trusted advisor to strategic customers throughout their post-sales journey. You will be responsible for driving customer value, adoption, and long-term retention by ensuring customers fully leverage Check Point’s industry-leading cybersecurity solutions. In this role, you will build strong relationships with executive and technical stakeholders, understand their business and security objectives, and advocate on their behalf internally across Product, Engineering, and Support teams. You will lead account planning and customer engagement activities such as QBRs and regular cadence calls, monitor deployment and usage, and ensure contractual commitments are met. You will also play a key role in identifying growth opportunities, supporting upsell and cross-sell initiatives, and collaborating with partners on strategic accounts — all while delivering an outstanding customer experience that strengthens loyalty and...

BERGER-LEVRAULT: THE PUBLISHER THAT IS REVOLUTIONIZING THE WORLD OF SOFTWARE  Berger-Levrault is an international software publisher based in France that serves local authorities and government agencies, healthcare institutions, the education sector, and industry. The Group, with offices in Europe, Morocco, and Canada, has 40,000 customers across five continents.   Berger-Levrault is the leader in Human Resources and Financial Management software solutions for the public and parapublic sectors in France and Spain, as well as the European leader in maintenance management solutions.   As a solid and enduring local player, Berger-Levrault collaborates with its customers and partners to make the world simpler and safer through secure and accessible digital technology for all.   Committed to a responsible digital transformation, Berger-Levrault's 2,200 employees work daily to meet the societal, economic and environmental challenges of their clients by creating...

Tu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance d’une entreprise SaaS en pleine expansion ? Alors cette offre est faite pour toi : on cherche un(e) Customer Success Manager pour faire briller l’expérience client ✨. En tant que CSM, tu seras le moteur de la satisfaction client et contribueras directement à la fidélisation de nos clients tout en améliorant en continu leurs parcours. Les missions : Définir et piloter la stratégie Customer Success pour maximiser satisfaction & rétention. Encadrer, former et booster une équipe de Customer Success Managers. Gérer les comptes stratégiques et construire des relations solides avec les décideurs. Analyser les données clients pour identifier des leviers d’amélioration. Collaborer avec les équipes Vente, Marketing et Produit pour offrir une expérience cohérente. Utiliser Hubspoty et autres outils CRM pour suivre, gérer et optimiser tes actions....

▶︎ 𝗖𝗲 𝗾𝘂'𝗼𝗻 𝗳𝗮𝗶𝘁 𝗰𝗵𝗲𝘇 𝗟𝘂𝗰𝗰𝗮 At Lucca, since 2002, we've been designing an HR platform that simplifies the daily lives of HR professionals, employees, managers… everyone, really. Thanks to our software suite, we automate internal processes to free up time for companies: fewer tedious tasks, more energy for what really matters. Today, we are more than 800 Luccaians spread across Paris, Nantes, Marseille, Barcelona, ​​Munich, and Geneva, and already more than 8,700 clients trust us in 130 countries. And to continue growing, we need you. ▶︎ Your career opportunities You will be part of the Customer Success (CS) team dedicated to supporting our key accounts (Annual Recurring Revenue exceeding €14,000 and with more than 250 employees) and made up of around forty enthusiastic Luccasians. ▶︎ 𝗖𝗲 𝗽𝗼𝘂𝗿 𝗾𝘂𝗼𝗶 𝗼𝗻 𝗮 𝗯𝗲𝘀𝗼𝗶𝗻 𝗱𝗲 𝘃𝗼𝘂𝘀 Under the responsibility of our CS Director and in close collaboration with all Customer Success teams, your main mission will be to support clients in the...

With over 45 years of expertise, Xelians is a French company specializing in   document management services   for businesses: publishing and integrating EDM software, digitization & BPO, physical archiving, electronic archiving, and document management consulting. Xelians positions itself as a partner in the digital transformation. Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain. TODAY, XELIANS IS: €87 million in revenue in 2024 11,000 customers 35 conservation sites in France (26 of which are SIAF approved) 3 data centers 8 BPO centers 3 R&D sites OUR VALUES & OUR COMMITMENTS Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values ​​conveyed that build the Xelians culture: Sense of collective Transparency Efficiency Autonomy Because we want to have a positive impact on...

The Customer Success Manager will own and grow strategic client relationships, using data-driven insights to shape customer engagement and influence local business initiatives, with a strong focus on Launchmetrics’ Metrics products. This is an exciting opportunity for a PR or marketing professional looking to break into the tech space with FLB, leveraging their expertise in storytelling, brand strategy, and audience engagement in a more analytical, client-focused role. This role will drive client adoption, satisfaction, and retention across the board. Applicants must be located in the Paris region and able to meet clients in person as needed. What you’ll do: Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. Understand our customers’ needs and adapt the Launchmetrics’ Metrics products to their day-to-day work. Ensure that appropriate client contacts, documentation,...

Introduction I am Romain Franck, Executive Consultant at Fed Legal, specializing in the recruitment of legal, tax, and compliance professionals. I am seeking, for one of my clients, a rapidly growing Legal Tech company and key player in the digital transformation of businesses, a Project Management Consultant/Customer Success Manager with initial experience in consulting/project management/customer service within a successful tech environment. Assignment Your mission will be to be at the heart of the customer relationship. You will be in direct contact with the Product, Sales, Marketing, and IT teams, using the latest techniques and tools to best support clients. Key responsibilities: Sales - Collaborate closely with the Sales team to identify needs and demonstrate the power of our solution - Deliver impactful demonstrations of the platform and expertly answer functional questions - Prepare prospect demonstration environments jointly with Sales - Provide expert feedback on...

About the Role As a Customer Success Manager, you will be the   main point of contact for our clients   , playing a key role in ensuring they get the most value from Patrowl. Your mission is simple:   drive customer satisfaction, retention, and growth   . You'll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy. What You'll Do You will work closely with clients on the following topics: Customer Relationship & Success Act as the primary point of contact for your clients Build strong, long-term relationships based on trust Customer support during onboarding to ensure a smooth start Provide guidance and share best practices to maximize product adoption Strategic Account Management Build and execute structured   account plans Identify and drive   upsell and cross-sell opportunities Map key stakeholders (CISOs, cybersecurity...

🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs priorités, anticipes leurs...

Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ? Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance. Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière. Notre vision Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes. Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise. Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Customer Success Manager (H/F)   À propos de l'entreprise   L'entreprise est le leader français de la transformation digitale de la communication retail. Fort de 30 ans d’expertise, cette entreprise permet aux grandes enseignes d’industrialiser leurs opérations commerciales grâce à des solutions SaaS innovantes sur Azure. En intégrant l’IA générative pour automatiser la production de contenus personnalisables et omnicanaux, l’entreprise révolutionne la data commerciale en France et accélère son expansion internationale.   🚀 Le contexte   Vous souhaitez allier leadership relationnel et pilotage stratégique de comptes ? Rattaché(e) directement au Senior Client Partner, vous intégrez une équipe dynamique sous la direction globale du Chief Customer Officer. Dans ce rôle pivot, vous êtes le garant de la satisfaction et de l'adoption des solutions auprès des...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver un Customer Success Manager.   Alors que le numérique transforme le monde, l’enseignement dans les collèges et les   lycées s’appuie encore massivement sur le papier. Les enjeux de la numérisation   sont grands :   Accompagner la transition numérique du corps enseignant et démultiplier leurs capacités pédagogiques ; Démocratiser le numérique éducatif auprès d’une génération d'élèves nés avec un smartphone dans la main ; Réinventer l’accès aux ressources des manuels scolaires en les rendant totalement granulaires, modifiables et collaboratives, et permettre à des collectivités de produire des contenus territoriaux ; Garantir un cadre de confiance intégrant notamment l’éducation aux médias et le respect des données personnelles.   Cette EdTech relève ce défi ! La startup qui permet déjà à 12 millions d'utilisateurs   d'organiser toutes leurs connaissances...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by...

Chez 3Shape, nous sommes des pionniers de la dentisterie numérique, engagés à transformer l'industrie dentaire avec des solutions innovantes qui améliorent les soins aux patients et optimisent les flux de travail dentaires. Notre technologie de pointe permet aux professionnels dentaires de fournir des soins supérieurs et d'améliorer les résultats pour les patients. Nous nous engageons à avoir un impact positif sur la vie de nos clients et de leurs patients. Nous recherchons un Customer Success Manager dynamique et expérimenté pour rejoindre notre équipe. Dans ce rôle, vous jouerez un rôle crucial dans la réalisation de notre mission de révolutionner la dentisterie. Votre expertise en gestion de la relation client et votre engagement à satisfaire les clients seront essentiels pour garantir que nos clients tirent le meilleur parti de nos produits et services. Responsabilité principale : La responsabilité principale du Customer Success Manager (CSM) est d'assurer une...

Mangopay is a   wallet-based payment infrastructure   built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments. Our solution optimises fund flows on behalf of the organisations we work with using wallets as   programmable, composable   building blocks. Mangopay’s   regulated platform   collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over   multi-party payment flows , generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.   Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.  At Mangopay,...