Junior Account Manager

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

As a Junior Account Manager, you will support the growth and retention of client relationships across multiple European markets. You will work closely with Account Executives and cross-functional teams to manage existing accounts, identify upsell opportunities, coordinate projects, and ensure a high level of client satisfaction. You will also contribute to CRM management, reporting, and internal initiatives.

Location: Remote - Europe

Languages: English and French - Fluent (written & spoken) - mandatory

How you'll make an impact:

Account Ownership & Relationship Building:

• Support the management of a portfolio of existing client accounts, acting as a day-to-day point of contact;
• Build strong relationships with clients by understanding their needs, goals, and challenges;
• Ensure a high level of client satisfaction through regular communication and proactive follow-ups;

Revenue Growth & Account Development:

• Identify opportunities for upselling and cross-selling within existing accounts;
• Support renewal processes and contribute to commercial discussions;
• Collaborate with senior team members to grow account value and retention;

Client Coordination & Delivery Support:

• Coordinate with internal teams (Delivery, Marketing, and Sales) to ensure successful execution of client projects;
• Monitor ongoing activities and ensure alignment with client expectations and timelines;
• Assist in onboarding new clients and supporting smooth project kick-offs;

Sales Support & Client Communication:

• Prepare client-facing materials such as presentations, reports, and proposals;
• Participate in client meetings and support follow-ups with clear action points;
• Contribute to Quarterly Business Reviews (QBRs) and performance updates;

CRM & Pipeline Management (Salesforce):

• Maintain accurate and up-to-date records of accounts, opportunities, and activities in Salesforce;
• Support tracking of renewals, upsell opportunities, and account performance;
• Ensure data quality and adherence to internal processes;

Reporting & Insights:

• Support the preparation of account reports and performance analysis;
• Identify trends, risks, and opportunities within assigned accounts;
• Provide actionable insights to improve client outcomes and account growth.

What makes you a great fit:

• 1–2 years of experience in account management, sales, customer success, or a similar client-facing role;
• Experience working with CRM systems (Salesforce preferred);
• Strong communication skills in English and French (written and spoken);
• Basic understanding of sales cycles, account management, and client relationship building;
• Ability to manage multiple accounts and priorities in a structured way;
• Strong organisational skills and attention to detail;
• Proficiency in Microsoft Excel and PowerPoint.

You are a star if you have:

• Experience supporting renewals, upselling, or client growth initiatives;
• Familiarity with LinkedIn Sales Navigator or similar tools;
• Exposure to working with cross-functional teams in a commercial environment.

Soft skills:

• Strong organization and prioritization skills;
• Attention to detail;
• Ability to manage multiple accounts and tasks simultaneously;
• Excellent verbal and written communication;
• Proactivity and ownership mindset;
• Problem-solving attitude;
• Collaboration with cross-functional teams;
• Coachability and openness to feedback;
• Resilience, adaptability, and positive attitude.

What we offer you as a CTzen:

We call ourselves CTzens — a combination of the company's name and the word "citizen." This concept reflects who we are as coworkers and as people. Join our team and enjoy the perks that come with it:

• Financial stability and competitive compensation depending on experience and skills;
• Full-time, B2B Contract;
• Feel supported with private medical healthcare coverage;
• Learn, explore, and expand your expertise with transparent career tracks and a personal development plan;
• Buddy system;
• Flexible work schedule;
• Take time to recharge with 20 working days of paid vacation leave, 5 days off on demand, and 15 working days of paid sick leave with a certificate;
• 4 months of paid maternity leave;
• Referral program;
• E-education, certification coverage, and access to the language learning platform goFluent;
• Stay connected through online team events, celebrations, and charity initiatives;
• Get recognised for your impact - earn CT points and exchange them for awesome merch.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?