Account Executive (EU)

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About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

At Respond.io, Sales are pivotal to our company’s success. As a sales personnel, you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients.

We are looking for a Account Executive to join our Sales team and focus on our Mid Market customers across EU. This segment represents a huge opportunity for respond.io and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business goals and act as their trusted guide to understanding how respond.io would be a good fit in their organization. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!

Responsibilities

• Be the driving force behind our revenue growth by proactively seeking new opportunities
• Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing.
• Educate potential customers on the immense value that respond.io offers
• Provide tailored solution recommendations based on customers' unique business needs and usage patterns
• Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process
• Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns
• Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements
• Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market
• Assist with additional tasks and responsibilities as needed to contribute to the team's success
• Cross-Functional Collaboration: Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements.
• Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell, ensuring long-term success and client satisfaction.

Qualifications

• Prior experience in B2B SaaS sales, with a proven track record of success in selling to mid-market accounts within the EU region.
• Articulate English AND German with a clear and concise spoken and written communication style is essential
• A track record of successfully closing sales deals within a B2B SaaS company is highly preferred
• You're passionate about identifying customer needs and ensuring their satisfaction
• An ambitious and goal-driven mindset is crucial for success
• You thrive in a flexible and dynamic environment, showing resilience in the face of challenges
• While not required, the ability to speak French is a valuable asset
• Familiarity with solution selling or similar methodologies.

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

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