Customer Success Manager - French Market

At Spendesk, we help businesses take control of their spending through a powerful all-in-one platform for company cards, expenses, invoices, procurement and financial workflows.

As a Customer Success Manager, you will be the trusted partner of our French-speaking customers. You will help Finance teams get measurable value from Spendesk, drive long-term product adoption and build strong partnerships with the people responsible for managing company spend.

This is not a support role. You will own a portfolio of mid-market customers, understand their business priorities, anticipate risks, support renewals and identify opportunities to help them get even more value from Spendesk.

You will work closely with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience and make the voice of our French customers heard across the company.

This role is based in Paris. Fluency in French and professional proficiency in English are essential requirements for the position.

What you’ll do

Build trusted customer relationships

• Manage a portfolio of approximately 120 to 150 French-speaking mid-market customers.

• Build strong relationships with Finance Managers, CFOs, Finance Directors and other key decision-makers.

• Understand each customer’s business priorities, challenges and definition of success.

• Advise customers on best practices and help them optimise their use of Spendesk.

• Lead regular account reviews and develop success plans aligned with customer objectives.

• Become a trusted advisor throughout the customer lifecycle.

Drive adoption, value and retention

• Guide customers through onboarding and ensure a smooth transition into long-term adoption.

• Monitor account health, product usage and engagement levels.

• Identify risks early and take proactive action to prevent churn.

• Help customers measure and communicate the business value and ROI of Spendesk.

• Support customers through organisational changes, new stakeholders and evolving business needs.

• Ensure customers continuously discover and adopt relevant Spendesk features.

Contribute to customer growth

• Identify relevant upsell and cross-sell opportunities based on customer needs, usage and business context.

• Partner closely with Account Managers to develop and convert expansion opportunities.

• Support renewal discussions by ensuring customers clearly understand the value they receive.

• Contribute to portfolio growth while maintaining a strong customer-first approach.

Represent the voice of the customer

• Share structured and actionable customer feedback with Product, Marketing and Sales.

• Identify recurring customer needs, friction points and potential product improvements.

• Support the launch and adoption of new features in the French market.

• Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.

• Help internal teams better understand the needs of French Finance teams.

What we’re looking for

Must-have experience and skills

• Professional working proficiency in English. Both French and English are essential for this role.

• Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.

• A consultative approach: you proactively advise customers rather than simply react to requests.

• Strong ownership and autonomy in managing a customer portfolio.

• The ability to build trusted relationships with senior stakeholders.

• An analytical mindset, with the ability to use customer data to identify risks and opportunities.

• Excellent communication, organisation and stakeholder management skills.

• A genuine interest in customer experience, SaaS and building long-term customer partnerships.

• The ability to manage priorities effectively across a high-volume portfolio.

Strong pluses

• Experience in SaaS, fintech, payments, accounting, ERP or financial software.

• Experience working with Finance, Accounting or Operations teams.

• Experience managing a mid-market customer portfolio at scale.

• Experience with onboarding, adoption, retention, renewals or expansion.

• Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.

• Experience working in a Customer Success and Account Management model.
  
  As we are an international team, please submit your application and CV in English.
  
  About Spendesk
  Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
  
  For more information: www.spendesk.com/press
  
  About our people & culture
  We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
  
  About our benefits
  Our culture is built on trust, empowerment, and growth — with benefits to match!