Junior Account Manager

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Who are we?

At CTAIMA, we help organizations become safer and more responsible through technology and specialized services for contractor management and legal compliance. Today, we support more than 3,500 customers across 30+ countries and continue to grow internationally.

In France, we operate through Provigis, a leading contractor compliance platform trusted by thousands of organizations to streamline supplier qualification, document management, and regulatory compliance. Alongside Twind, our global contractor and compliance management platform enhanced with AI-powered capabilities, we help companies simplify complex compliance processes, improve workplace safety, and build stronger relationships with their contractor ecosystems.

Our CTAIMA DNA

• Take ownership
• Solve problems
• Put the customer first
• Be enthusiastic
• Prioritize growth

Your role

You will join the Customer Success & Account Management team and manage a portfolio of SMB and Long Tail customers. Your primary objective will be to drive customer retention, identify growth opportunities and contribute directly to revenue expansion through renewals, upsell and cross-sell initiatives.

Beyond account management, you will also help us continuously improve how we engage and support customers at scale. We are looking for someone who is curious about technology, enjoys finding smarter ways of working and is interested in leveraging automation, AI and digital tools to increase impact over time.

Your responsabilities

• Manage a large portfolio of SMB customers and act as their main point of contact.
• Drive renewals and identify upsell and cross-sell opportunities.
• Conduct regular customer calls and business reviews.
• Proactively engage customers to uncover new business opportunities and mitigate churn risks.
• Support digital engagement initiatives such as webinars, customer communications and adoption campaigns.
• Contribute to the improvement of processes, workflows and customer engagement strategies through the use of technology, automation and AI tools.
• Collaborate with Marketing and RevOps teams to improve customer outcomes and operational efficiency.

About you

• You have 1 to 3 years of experience in Sales, Business Development, Customer Success or Account Management.
• Previous experience managing high-volume customer portfolios in a B2B SaaS environment would be a strong plus.You enjoy customer-facing interactions and are comfortable discussing commercial opportunities.
• You are motivated by targets and enjoy contributing to revenue growth.
• You are naturally curious about technology, AI and automation.
• You like finding smarter and more scalable ways of working.
• You are eager to learn and grow into broader Customer Success and Account Management responsibilities over time.
• You are fluent in French and comfortable communicating in English. Spanish proficiency would be a strong asset.

What do we offer?

📄 Permanent contract (CDI).

📍Hybrid working model: 3 days per week in our Paris office (10 Rue Saint-Nicolas, 75012 Paris) and 2 days remote.

🌍 The opportunity to join an international company serving more than 3,500 clients across 30+ countries.

🚀 A key role at the intersection of Customer Success, Account Management and digital engagement, with direct impact on customer retention and revenue growth.

📈 A role designed to grow, with potential career paths towards Account Management or RevOps.

🤝 Close collaboration with the Head of CS & AM, Marketing and RevOps teams.

💡 The opportunity to help build and shape a scalable, AI-enabled Customer Success model.

📚 Continuous learning opportunities and professional development.

🎯 Real impact on business performance, rewarded through a competitive compensation package including variable pay.

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