Senior Account Manager

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At QBS, we’re not just moving software, we’re transforming the way it’s delivered. We connect software publishers and resellers through a smart, seamless, scalable platform that powers growth for both sides of the tech economy. With 35+ years in the software channel, we’ve mastered the art of:

• Removing complexity
• Accelerating go-to-market
• Unlocking growth potential

We operate in 20+ countries — blending worldwide reach with local expertise so businesses can succeed in today’s fast-moving software market. Our ecosystem gives: Resellers (VARs, MSPs) → instant access to 12,000+ software solutions Software publishers → friction-free channel activation & market expansion.

As QBS continues to grow, we are strengthening our Account Management team and are looking for an experienced Senior Account Manager to take strategic ownership of key customer relationships. The role will focus on driving customer retention, account growth, and service excellence while identifying new opportunities and ensuring we continue to deliver long-term value to our customers.

Responsibilities

• Manage and develop a portfolio of key customer accounts, taking ownership of the overall customer relationship and ensuring accounts are managed effectively and professionally.
• Build and maintain long-term relationships with key customers.
• Handling complex requests, escalations, service issues, and operational matters .
• Identify customer needs and provide appropriate solutions while balancing customer expectations with company processes and commercial objectives.
• Monitor KPIs, including customer satisfaction, response times, conversion rates, data quality, service levels, and customer retention.
• Take ownership of pipeline management across a portfolio of strategic accounts, ensuring opportunity conversion, forecast accuracy, and delivery against gross margin objectives.
• Review account performance regularly and identify areas requiring attention.
• Coordinate closely with Back-Office, Sales, Strategic Sales, and other internal teams.
• Support Account Managers and Assistants.
• Coordinate quotation processes with suppliers and internal teams, ensuring pricing, requirements, and customer expectations are accurately reflected.
• Take responsibility for the quality, accuracy, and completeness of customer data across CRM and ERP systems.
• Ensure customer information, account activity, and relevant documentation are maintained and regularly updated.
• Identify opportunities for account growth, customer retention, improved service delivery, and increased customer satisfaction.
• Proactively identify recurring customer issues and contribute to developing solutions that improve the overall customer experience.
• Contribute to the optimisation of internal processes.
• Share best practices and operational knowledge with colleagues to improve consistency and efficiency across the team.
• Maintain a high level of professionalism when dealing with customers, suppliers, and internal stakeholders.
• Support management with customer-related insights, account performance information, and feedback on operational or service-related challenges.
• Contribute to team objectives and departmental targets through effective account management, customer retention, and continuous improvement.

Qualifications

• Several years of experience in Account Management, Customer Success, Inside Sales, or a comparable customer-facing role
• Customer-focused mindset with a proven ability to build, develop, and maintain long-term customer relationships
• Experience managing a portfolio of customer accounts and driving customer retention and account growth
• Ability to understand customer needs and translate them into effective solutions
• Strong analytical skills and experience working with KPIs, performance metrics, and customer data
• Confident working with CRM and ERP systems and leveraging data to support decisionmaking
• Structured, solution-oriented, and independent working style with a high level of ownership Excellent communication, negotiation, and stakeholder management skills
• Ability to manage multiple priorities and coordinate complex customer requests in a dynamic environment
• Collaborative approach with experience working cross-functionally across Sales, Operations, and Back-Office teams
• Continuous improvement mindset with a commitment to enhancing customer experience and operational efficiency
• Demonstrated commitment to continuous learning and professional development
• Fluent in French and English, both written and spoken

Benefits

• Competitive salary package consisting of a fixed base salary and a performance-related variable component
• Prévoyance cover
• Health insurance with Alan, 100% covered by the company
• Pluxee meal vouchers, 50% covered by the company
• Three days of remote work per week
• Regular team-building events
• Ongoing training and development
• Mentoring and clear opportunities for career progression

Our Commitment to Inclusion

At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger.

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