Account Manager

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Context to the agents. Value to the people.

DataGalaxy is the AI context and value engine. It gives people and AI agents the trusted context they need to understand data, and gives organizations the visibility to prove what their data and AI initiatives deliver.

It works in three layers. Context gives people and AI agents the meaning behind the data: definitions, business terms, and how it all connects. Trust makes that context reliable and safe to act on, with lineage, ownership, quality, and governance. Value ties data and AI initiatives to measurable business outcomes. Together, they connect the knowledge behind your data to the AI initiatives that put it to work. DataGalaxy provides the foundation you need to scale AI and prove its business value.

Founded in France and growing across Europe and the United States, DataGalaxy is trusted by more than 200 clients, including Dior, Airbus, and Swiss Life.

About The Role

DataGalaxy's Customer Experience team manages and grows a fast-growing client portfolio, building long-term relationships with decision-makers. Our objective: the best service across every customer touchpoint, to increase customer satisfaction and success with DataGalaxy.

We are seeking a results-driven Account Manager with the following mission and responsibilities :

• Manage a portfolio of customer accounts: prioritise, animate, and orchestrate the internal teams around each one, in close collaboration with the CSM team
• Own the business on existing customers: upsell, renewals, RFPs, and anti-churn plan
• Build strong relationships with C-level executives and stakeholders; understand their use cases and success metrics
• Develop account plans for upsell and retention, and chase qualified opportunities
• Keep customer conversations focused on the value delivered by DataGalaxy, taking a strategic perspective to connect our solution's capabilities to the customer's business challenges and objectives
• Own the sales cycle from pipeline to forecasting and closing: CRM tracking, proposals, negotiation with procurement, quote creation, contractual topics
• Suggest innovative solutions and coordinate customer testimonials and references
  
  

Requirements

• About 10 years of experience, including significant Account Management experience
• Proficiency in both French and English
• Previous experience in the data world and in SaaS editors
• Experience managing a portfolio of customer accounts, owning upsell, renewals, RFPs, and anti-churn, with a high degree of autonomy
• Strong operations: CRM (HubSpot or equivalent), proposals, negotiation with procurement, quotes, and contractual topics
• Strong business and relationship skills: negotiation, stakeholder mapping, influence, interpersonal skills
• Resilient and self-driven, comfortable in a challenging start-up where much is still being built
• Excellent organization, problem-solving, and communication skills
  
  

Benefits

• 🏢 Offices in the heart of Lyon and Paris
• ⏰ Flexible working hours ("forfait jour")
• 🏠 Remote work at will & 2.70€ net per day worked from home
• 🌍 2 weeks of working from anywhere
• 🩺 Health insurance Apicil covering you and your family
• 🥗 Meal vouchers (Swile card of 9€/day)
• 🚲 Public transport 50% reimbursement, 100% reimbursement for your bike subscription
• 🎁 Discounts and perks negotiated by our CSE through the HelloCSE platform
• 🏝️ Holiday Bonus

At DataGalaxy, we believe diversity is a strength that fuels our mission. DataGalaxy is committed to ensuring everyone feels included, valued, and empowered at work. As an equal opportunity employer, we welcome all qualified applicants regardless of age, color, family or marital status, gender identity, national or social origin, physical or mental disability, or sexual orientation or any other characteristic protected by applicable laws.

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