Software Development Representative (Apprentice)

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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Software Developer Representative on the Genesys Cloud team, you will collaborate with a highly skilled group of developers to deliver new product features. You’ll have the opportunity to work in a dynamic, high-energy environment that ships great software while maintaining a friendly, inclusive culture. In addition to building strong technical and soft skills, our Software Engineer Apprentices gain exposure to leaders across our Cloud business.

Please note this Apprentice position will be a 12 month fixed term contract.

Responsibilities / Job Duties: In this role, your primary responsibilities include (but are not limited to):

• Collaborate with team members to design, develop and maintain testing tools to meet the business needs of our customers,

• Focusing on scalability, availability, and reliability.

• Write and maintain unit, integration, acceptance and load tests.

• Participate in collaborative code reviews with other developers.

• Follow security and privacy best practices in compliance with GDPR and company standards.

• Adhere to the Genesys Code of Business Conduct and Ethics.

• Have fun and contribute to a positive team culture!

Required Qualifications:

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science or a related technical discipline.

• Knowledge in TypeScript / Javascript and Node.JS development

• Interest in learning new technologies and integrating them into modern application stacks.

• Strong communication and teamwork skills.

• Proficiency in English; French is a plus.

• OAuth 2.0 / OpenId specification knowledge is a plus

• CI/Jenkins knowledge is a plus

• Gatling knowledge is a plus

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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