Customer Solutions Specialist (Mining and Minerals)

Role
The Customer Solution Specialist (CSS) role is dedicated to providing technical support and subject matter expertise, providing product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team.  

The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to “join the dots” between technology and the business benefit; recommend optimal solution designs whilst managing the customers’ expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services. 

The role will require the candidate to become proficient across multiple solutions in the Seequent portfolio, to be able to support across multiple segments in time, thus providing a true generalist technical sales / SME capability to the go-to-market (GTM) teams. Being hands-on, task orientated, and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem-solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast-expanding footprint from our growing region and an opportunity to be part of a great team, in a great company, with a great purpose.

Our expectations of you 

Product Knowledge  

• Become proficient as a generalist CSS across the Seequent product range including Leapfrog, Edge, Central, and other products or solutions as required; 
• Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business; 
• Develop and share, their own technical expertise to provide advisory support to customers, colleagues, and peers enabling them to be successful in meeting their objectives.   

Professional capabilities 

• Demonstrated ability to question, listen and analyse to establish the current and desired picture; 
• Provide solutions appropriate to the clients’ needs and to improve their business results;
• Be responsive to customer technical queries providing timely and professional support;
• Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers. 

Sales/revenue generation 

• Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers; 
• Gather market intelligence;
• Market development – setting up demonstrations, webinars and supplying product information to prospective customers;
• Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.  

Marketing and Business Goals 

• Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions;  
•  Assist, facilitate and support all product upgrades, new releases and new products.

Skills, knowledge and competencies required to be great at this role 

 Essential Skills/ Knowledge to have 

• Geologist
• Minerals & mining domain background
• Experience in geological modelling
• Experience in mineral resource estimation
• Fluent French and English 

Good to have 

• Experience in production or exploration
• Experience in Leapfrog and Edge
• Experience in Conditional Simulation

 At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.