-Job description:
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
As an Account Director, you will be responsible for renewals and stakeholder management.
You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.
Job Description
- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment for maximum account penetration and coverage.
- Consistently forecast monthly and quarterly performance.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.
- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
- Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
- Achieving customer advocacy goals with the marketing team with success stories, and testimonials.
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.
What we expect from you?
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
- Proven track record of using sales & persuasive skills.
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.
- Passion for testing, measuring, and improving outreach and follow up effectiveness.
- Strong communication skills in both writing and speaking (both English and French).
- High sense of responsibility and accountability.
- A strategic thinker with excellent project and time management skills.
- Experience negotiating and navigating contracts and legal discussions.
- Thrives in a fast-paced, high growth, rapidly changing environment.
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experience
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
Was this position made for you?
So let’s talk! We’re curious bugs and can’t wait to get to know you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-company
Insider One
-missions
-Account Director
-work arrangement
-Hybrid
-Main language(s)
-French, -English
About Insider One
Insider One is the name of two distinct technology companies: one a major global AI-native customer engagement platform for marketers, and the other a new career networking platform focused on a "skill ledger".