Account Manager (Web3 / Crypto)

We’re hiring on behalf of a fast-growing, product-led Web3 company that’s reshaping how users interact with crypto. This remote-first team of ~30 people is building tools to make Web3 more accessible, currently supporting hundreds of thousands of transactions per month across a global user base.

Despite impressive traction and partnerships with major Web3 platforms, the company has never had a dedicated Account Management function. This hire marks a strategic investment in building that function from the ground up.

As the first Account Manager, you'll be the architect of the department — working across client relationships, technical integrations, and data-driven growth opportunities. You’ll need to be comfortable juggling strategic conversations with C-level clients one moment, and technical API troubleshooting the next.

This is a rare opportunity to shape a function inside a lean, profitable company with no VC interference or layers of bureaucracy. Your work will have a direct impact on growth and product adoption.

What You’ll Do

Relationship Management

• Own Client Relationships: Build and maintain strong, proactive relationships with B2B clients across a variety of Web3 and fintech verticals.
• Drive Retention & Growth: Monitor commercial health of client accounts and drive retention and upsell strategies.
• Cross-sell Opportunities: Identify ways to increase revenue per client through new product offerings.
• Market Awareness: Keep close tabs on competitor features and pricing to help clients see the clear value in staying with our platform.
• Handle Escalations: Triage and resolve urgent client issues, working closely with technical and leadership teams.

Product & Technical Support

• Integration Reviews: Audit client integrations and provide feedback on how to optimize performance and UX.
• Client Advocate: Act as the voice of the customer internally, translating feedback into actionable insights for product teams.
• Onboarding Support: Guide clients through post-sales technical onboarding, including API support and integration questions.

Data-Driven Growth

• Spot Trends: Use data to monitor client health, flag risks, and identify growth opportunities early.
• Reporting: Share digestible performance updates internally to highlight progress, risks, and opportunities across the client base.

Build the Function

• Design Processes: Develop SOPs, workflows, and internal documentation for how Account Management should run.
• Tooling: Select and implement AM tools as needed to support a scalable, high-performing function.

About You

Experience

• Proven track record in Account Management within Web3, crypto wallets, dApps, exchanges, or prediction markets.
• Experience working in a fast-paced, high-growth, or startup environment — especially where you’ve helped build or shape processes from scratch.

Domain & Technical Knowledge

• Solid understanding of the crypto/Web3 ecosystem — you should be able to explain how wallets, stablecoins, on/off-ramps, and L1/L2 networks work.
• Technically fluent: Comfortable reading API documentation, understanding integration flows (iFrame, payment links, API-only), and discussing technical concepts with clients.

Skills

• Consultative, not just reactive — you help clients get more value, not just fix issues.
• Proactive and resourceful — you spot a potential problem and solve it before it escalates.
• Excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.

Bonus Points

• Strong network in Web3, crypto wallets, dApps, exchanges, or prediction platforms.
• Multilingual fluency.
• Prior experience as a Solutions Engineer or Technical Account Manager.