Senior Manager Account Manager EMEA

Job Title

Senior Manager Account Manager EMEA

The EMEA region is a key market for Amadeus’ partner business. It includes over 100 Travel Unit partners (Technology and Solution Partners) and the region generated over €130M in revenue, accounting for over 55% of Amadeus’ global partner revenue, including top performing partners such as Infare, Lleego or Airobot.  Partners is a core area of growth for Amadeus and as the largest market by revenue this role is critical to sustaining and expanding Amadeus’ partner initiatives in the region.

The Senior Manager for Travel Unit Partnerships in the EMEA, leads key partner relationships across the region, ensuring alignment with Amadeus’ commercial and corporate objectives overseeing a team to drive partner engagement, commercial success, and operational excellence. This role requires a strong mix of strategic thinking, commercial acumen, technical understanding, and stakeholder management across multiple Amadeus Business Lines with a strong focus on the Distribution and Airline Solutions Business Lines.

Responsible for managing and developing a portfolio of partner relationships (premium and network partners).  The activities include build and maintain strong commercial relationships with existing and new partners, evaluating the performance and potential of the partnership and facilitate collaboration between Amadeus and these partners.

Partner Relationship Management:

• Develop, manage and maintain strong relationships with key technology and solutions partners in the EMEA (e.g., booking engines, mid/back office systems, fare intelligence providers and portfolio solutions partners) fostering transparency and trust through open lines of communications.
• Lead C-level interactions and negotiations, ensuring strategic alignment and mutual value creation.
• Ensure commercial negotiations and contract execution aligns with Amadeus’ commercial policies and strategic perspective.
• Implement partnerships strategy within framework (profile, monetization, governance, etc)
• Identify opportunities and implement strategies to enhance existing partnership outcomes and maximise value. Assess and monitor partners’ capabilities to enable growth
• Provides commercial performance, barriers to success, opportunities and evolution of our solutions to partner’s key decision makers on a regular basis
• Escalate partner issues
• Re-negotiate existing partnership agreements that generate new revenue streams or upside value for Amadeus

Commercial Strategy and Execution:

• Drive regional revenue growth and retention strategies for Partners.
• Convey partnership program strategy, KPIs and action plans to the regions. Support regions on the activities we need to implement with the partners
• Support in closing opportunities, engaging the relevant pre-sales teams or schedule all pre-sales efforts (eg, demos, product devt assessments, etc), if necessary
• Promote internally and externally that partners collaborate with more than one Business line
• Ensure delivery of contracted services and manage service quality and escalations.
• Together with the Partner Strategy & Operational Excellence team, to work on the onboarding of new partners including the negotiation of partnership agreements
• Gather feedback from regions on partnerships to identify growth opportunities, gaps and pain points
• Represent Amadeus in partner governance forums and industry events.

Reporting and Communication:

• Actively share partner insights with relevant internal stakeholders to inform about partner evolution and success stories
• Organise opportunity review meetings with internal teams
• Maintain CRM accuracy and alignment between services, contracts, and invoicing.
• Advocate for partner needs internally and align with product and market strategies.

Team Leadership:

• Manage a team of engaged, high performing team members. Provide coaching and mentoring on their roles and motivate the team to achieve the business success.
• Guide team members in best practices and ensure the Partnership Operating Model is being applied as designed.
• Ensure available tools, metrics, accesses and permissions are available to the team so they can perform to the best of their capacity.
• Support the people's growth and plan career development in the context of the role.

What We Can Offer You

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

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