2 business manager jobs found

The International Strategic Customer Success Manager at Swan is responsible for managing a portfolio of strategic partners and ensuring their long-term operational success with the company's embedded banking platform. Acting as the primary point of contact, the role focuses on onboarding, driving product adoption, optimizing partner operations, resolving complex issues, and fostering trusted relationships that maximize customer satisfaction and business growth. This position requires a proactive, customer-focused professional with strong project management, problem-solving, and stakeholder management skills. Working closely with Key Account Managers and cross-functional teams—including Product, Compliance, Support, and Integration—the Strategic Customer Success Manager helps improve partner processes, delivers training, monitors performance, and contributes to a seamless customer experience in a fast-growing fintech environment.

Strategic Customer Success Manager | Swan Swan is hiring a Strategic Customer Success Manager (Partner Success Manager) to manage a portfolio of strategic fintech partners and ensure they achieve long-term success with Swan's embedded banking platform. The role focuses on the post-sales customer journey, including partner onboarding, operational excellence, product adoption, and relationship management. You will serve as the primary day-to-day contact for key partners, lead regular business reviews, coordinate with Product, Support, Compliance, and KYC teams to resolve operational issues, deliver partner training, and identify process improvements that enhance customer satisfaction and drive long-term growth. ( swan.io ) The ideal candidate has 3–5 years of experience in Customer Success, Strategic Account Management, or another client-facing operational role within a SaaS, fintech, startup, or scale-up environment. Strong project management, stakeholder...