22 strategic customer success manager jobs found

Job Description Digital Realty’s Customer Operations team is on the front line of delivering an exceptional customer experience. As a Customer Success Manager (CSM), you will provide high-touch, white-glove service to some of our largest strategic customers. The successful candidate will demonstrate executive presence and confidence interacting regularly with senior leaders at some of the world’s largest organizations. Your Role You will be accountable for overall post-sales customer health for your assigned customers across: Client Engagement – Meeting cadence, attendance, and frequency Service Management – SLA attainment, including implementation and support risk Financial Health – Aged debt monitoring and churn risk Product Utilization – Customer adoption and awareness gaps Key Responsabilities Lead regular customer-facing service reviews aligned with contractual and Digital Realty standards Increase customer...

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the  fastest-growing startup ever,   Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven  track record of success  and a culture that values world-class talent.   Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.  Summary...

Mangopay is a   wallet-based payment infrastructure   built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments. Our solution optimises fund flows on behalf of the organisations we work with using wallets as   programmable, composable   building blocks. Mangopay’s   regulated platform   collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over   multi-party payment flows , generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.   Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.  At Mangopay,...

Proton was founded in 2014 by scientists from CERN on a simple truth:   privacy is a fundamental human right . Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects   here !   About the role We are looking for a driven, fully fluent German and/or French speaking   Inbound...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do Responsibilities Provide a Gold Standard Experience...

Disclaimer: Fr- La disponibilité des offres d’emploi publiées sur Sales-Talent.net n’est pas garantie. Certaines annonces peuvent être modifiées, suspendues ou pourvues sans préavis.   En- The availability of job postings published on Sales-Talent.net is not guaranteed. Some listings may be modified, suspended, or filled without prior notice. ----------------------------------------------------------------- We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Our team focuses on working with our most strategic customers and...

Disclaimer: Fr- La disponibilité des offres d’emploi publiées sur Sales-Talent.net n’est pas garantie. Certaines annonces peuvent être modifiées, suspendues ou pourvues sans préavis.   En- The availability of job postings published on Sales-Talent.net is not guaranteed. Some listings may be modified, suspended, or filled without prior notice. ----------------------------------------------------------------- Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.   Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI,...

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role. Ability to communicate in English and French fluently to support client relationship management in this region. Preferred qualifications: Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling and engaged selling. Experience thought leadership and high executive functioning within the digital marketing space. Knowledge of online marketing strategy and tactics; expertise in managing digital advertising campaigns with a focus on performance marketing. Ability to build compelling narratives and utilize storytelling as a client engagement strategy. Ability to own a portfolio in an advertising or media sales context and consistently...

Minimum qualifications: Bachelor's degree or equivalent practical experience 5 years of experience in sales, digital marketing, product or digital analytics roles. Ability to communicate in French and English fluently to support client relationship management in this region. Preferred qualifications: Experience in external-facing customer interaction role, customer support, business development, or relationship development. Experience in data management or its integration into media buys. Knowledge of the local internet industry, cultural landscape, and current marketplace trends in France. Knowledge of value proposition and core capabilities for Google Analytics, and with Google advertising solutions, including the Google Ads and Google Marketing Platform. Ability to translate business objectives into technical solutions. About the job Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to...

Disclaimer: Fr- La disponibilité des offres d’emploi publiées sur Sales-Talent.net n’est pas garantie. Certaines annonces peuvent être modifiées, suspendues ou pourvues sans préavis.   En- The availability of job postings published on Sales-Talent.net is not guaranteed. Some listings may be modified, suspended, or filled without prior notice. ----------------------------------------------------------------- Descriptif du poste As a Senior Account Executive, you are responsible for driving EasyPicky’s commercial development within your territory (geographical area to be defined). Your role combines pure acquisition (around 80% of your time) and the development of existing accounts (mid-market / small high-potential accounts). Your main responsibilities: Develop and execute a commercial strategy for your target accounts Manage the entire long sales cycle (up to 12 months): qualification,...

Graneet   est une plateforme SaaS qui facilite le quotidien des dirigeants de la construction en leur donnant accès à un pilotage précis de leur activité pour optimiser leur marge et éviter aussi les faillites. Nos clients sont les meilleurs ambassadeurs de notre solution, regarde 👀   ici   les avis qu’ils laissent sur nous ! Avec plusieurs centaines de clients et une quarantaine de collaborateurs, nous avons besoin de renfort pour nous aider à accompagner la croissance de Graneet en France 🇫🇷 ! 🤝 L'équipe 🤝 L’accompagnement client qui est proposé par l’équipe Customer Success est un argument de taille mis en avant par notre équipe commerciale auprès des prospects ! Elle est structurée ainsi : Un pôle onboarding : l’équipe gère la prise en main des clients avec notre plateforme jusqu’à l’activation de nos clients Un pôle account manager : l'équipe pilote la relation client dans la durée, anticipe les risques de churn, favorise la rétention et identifie...

Tu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance d’une entreprise SaaS en pleine expansion ? Alors cette offre est faite pour toi : on cherche un(e) Customer Success Manager pour faire briller l’expérience client ✨. En tant que CSM, tu seras le moteur de la satisfaction client et contribueras directement à la fidélisation de nos clients tout en améliorant en continu leurs parcours. Les missions : Définir et piloter la stratégie Customer Success pour maximiser satisfaction & rétention. Encadrer, former et booster une équipe de Customer Success Managers. Gérer les comptes stratégiques et construire des relations solides avec les décideurs. Analyser les données clients pour identifier des leviers d’amélioration. Collaborer avec les équipes Vente, Marketing et Produit pour offrir une expérience cohérente. Utiliser Hubspoty et autres outils CRM pour suivre, gérer et optimiser tes actions....

Lucca is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐮𝐬. Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business. With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%. 𝐘𝐨𝐮𝐫 𝐫𝐨𝐥𝐞 We are looking for our first Sales Development Representative to join the German team and help make Lucca an emerging player in the German market. You will be a cornerstone of this adventure! 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐂𝐨𝐮𝐧𝐭𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐆𝐞𝐫𝐦𝐚𝐧𝐲, you will participate in the definition and execution of the business development strategy, bring new leads with high potential and contribute to our aim of...

As a   Mid-Market Account Executive   , you take charge of qualified business opportunities and manage the entire sales cycle up to closing. Your role is central: to transform initial interest into a purchase decision by implementing a structured, credible, and impact-driven sales approach. You engage with demanding stakeholders, understand their challenges, develop compelling presentations, and guide discussions toward a signed agreement. More specifically, you will be required to: Managing the sales cycle from start to finish Taking charge of opportunities after qualification: discovery, demonstration, sales proposal, negotiation and closing. Conducting Mid-Market sales cycles with a high level of requirement in understanding the need and the quality of the proposal formulated. Responding to consultations or calls for tenders, and building solid offers in sometimes complex contexts. Managing a volume of simultaneous opportunities with rigor,...

At Welcome to the Jungle, we believe working is good. But thriving with the right people is better. We provide a suite of tools, content, and experiences that make recruitment more transparent, authentic, and human. We help companies build their recruitment strategy by sharing their story through employer branding, enabling them to attract, engage, and retain talent who share their values. We guide candidates to their future teams through immersive job listings and support them throughout their job search with a personalized candidate experience. Descriptif du poste As a Sales Account Executive at   Welcome to the Jungle , you will drive our future growth by building relationships with prospects and turning them into extremely satisfied users. You will be in charge of developing the Welcome to the Jungle products ecosystem with companies, especially company showcases including content production, unlimited job offer publication, and access...

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Key Account Director / FX Sales Director - Marseille Ebury Marseille   - Office based *Exceptional on target earnings potential* Ebury is a hyper-growth FinTech firm, we offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Our  FX Sales Directors   are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building...

*Exceptional on target earnings potential* Ebury is a hyper-growth FinTech firm, we offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Our  FX Sales Directors   are the heartbeat of our sales floor, experts in what they do and role models for how they do it. You’ve put in the hours building client relationships, building your knowledge and building your reputation. Now you’re ready to step up onto a bigger stage to showcase your sales talents with an international brand, inspiring the next generation of FX sales people at Ebury as you lead the charge for new business.  About the Job As a FX Sales Director, you’ll be focused on building your career in sales, driven by targets and a highly competitive commission structure while making a lasting impression on a vast client base.   Originate new business targeting client prospects (£50M+ turnover). Sell cash management, FX hedging...

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Customer Success Manager (H/F)   À propos de l'entreprise   L'entreprise est le leader français de la transformation digitale de la communication retail. Fort de 30 ans d’expertise, cette entreprise permet aux grandes enseignes d’industrialiser leurs opérations commerciales grâce à des solutions SaaS innovantes sur Azure. En intégrant l’IA générative pour automatiser la production de contenus personnalisables et omnicanaux, l’entreprise révolutionne la data commerciale en France et accélère son expansion internationale.   🚀 Le contexte   Vous souhaitez allier leadership relationnel et pilotage stratégique de comptes ? Rattaché(e) directement au Senior Client Partner, vous intégrez une équipe dynamique sous la direction globale du Chief Customer Officer. Dans ce rôle pivot, vous êtes le garant de la satisfaction et de l'adoption des solutions auprès des...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver un Customer Success Manager.   Alors que le numérique transforme le monde, l’enseignement dans les collèges et les   lycées s’appuie encore massivement sur le papier. Les enjeux de la numérisation   sont grands :   Accompagner la transition numérique du corps enseignant et démultiplier leurs capacités pédagogiques ; Démocratiser le numérique éducatif auprès d’une génération d'élèves nés avec un smartphone dans la main ; Réinventer l’accès aux ressources des manuels scolaires en les rendant totalement granulaires, modifiables et collaboratives, et permettre à des collectivités de produire des contenus territoriaux ; Garantir un cadre de confiance intégrant notamment l’éducation aux médias et le respect des données personnelles.   Cette EdTech relève ce défi ! La startup qui permet déjà à 12 millions d'utilisateurs   d'organiser toutes leurs connaissances...