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About the Role As a Customer Success Manager, you will be the   main point of contact for our clients   , playing a key role in ensuring they get the most value from Patrowl. Your mission is simple:   drive customer satisfaction, retention, and growth   . You'll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy. What You'll Do You will work closely with clients on the following topics: Customer Relationship & Success Act as the primary point of contact for your clients Build strong, long-term relationships based on trust Customer support during onboarding to ensure a smooth start Provide guidance and share best practices to maximize product adoption Strategic Account Management Build and execute structured   account plans Identify and drive   upsell and cross-sell opportunities Map key stakeholders (CISOs, cybersecurity...

Supporting the Account Executives, your main responsibilities will be as follows: Identify short- and medium-term business opportunities with a target market of mid-sized companies and large accounts. Build targeted lists of companies and decision-makers related to our KPIs and target persona To be the first point of contact for our target C-level decision-makers (CISO, CISO, etc.) by initiating key discussions through our multi-channel outreach methodology. Scheduling high-potential, qualified appointments for Account Executives Maintain a clean, structured, and 100% up-to-date CRM Contribute to the continuous improvement of our sales playbook Desired profile: First and foremost, you have a strong interest in sales in general, and selling high-value solutions in particular. You are organized, independent, and enjoy working in a positive atmosphere? Then this position is perfect for you! 🤗 Above all, we are looking for a...