20 jobs found in Île-de-France, France

Introduction I am Romain Franck, Executive Consultant at Fed Legal, specializing in the recruitment of legal, tax, and compliance professionals. I am seeking, for one of my clients, a rapidly growing Legal Tech company and key player in the digital transformation of businesses, a Project Management Consultant/Customer Success Manager with initial experience in consulting/project management/customer service within a successful tech environment. Assignment Your mission will be to be at the heart of the customer relationship. You will be in direct contact with the Product, Sales, Marketing, and IT teams, using the latest techniques and tools to best support clients. Key responsibilities: Sales - Collaborate closely with the Sales team to identify needs and demonstrate the power of our solution - Deliver impactful demonstrations of the platform and expertly answer functional questions - Prepare prospect demonstration environments jointly with Sales - Provide expert feedback on...

About the Role As a Customer Success Manager, you will be the   main point of contact for our clients   , playing a key role in ensuring they get the most value from Patrowl. Your mission is simple:   drive customer satisfaction, retention, and growth   . You'll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy. What You'll Do You will work closely with clients on the following topics: Customer Relationship & Success Act as the primary point of contact for your clients Build strong, long-term relationships based on trust Customer support during onboarding to ensure a smooth start Provide guidance and share best practices to maximize product adoption Strategic Account Management Build and execute structured   account plans Identify and drive   upsell and cross-sell opportunities Map key stakeholders (CISOs, cybersecurity...

🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs priorités, anticipes leurs...

Vous cherchez un environnement professionnel stimulant basé sur l'autonomie et la confiance ? Pennylane vous offre l'opportunité de grandir au sein d'une entreprise en pleine croissance. Ici, votre expertise contribuera directement à aider les entrepreneurs à reprendre le contrôle de leurs finances. Découvrez un lieu où vos compétences seront valorisées et où vous pourrez façonner l'avenir de la gestion financière. Notre vision Notre ambition est de devenir le logiciel de pilotage financier préféré des PMEs européennes. Nous aidons les entrepreneurs à se débarrasser des tâches chronophages liées à la comptabilité et à la finance, tout en leur donnant accès à des informations financières clés pour les aider à prendre les meilleures décisions pour leur entreprise. Parallèlement, nous aidons les cabinets d'expertise-comptable, en leur permettant de passer moins de temps sur des tâches redondantes et répétitives, et plus de temps sur la partie conseil et accompagnement...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Customer Success Manager (H/F)   À propos de l'entreprise   L'entreprise est le leader français de la transformation digitale de la communication retail. Fort de 30 ans d’expertise, cette entreprise permet aux grandes enseignes d’industrialiser leurs opérations commerciales grâce à des solutions SaaS innovantes sur Azure. En intégrant l’IA générative pour automatiser la production de contenus personnalisables et omnicanaux, l’entreprise révolutionne la data commerciale en France et accélère son expansion internationale.   🚀 Le contexte   Vous souhaitez allier leadership relationnel et pilotage stratégique de comptes ? Rattaché(e) directement au Senior Client Partner, vous intégrez une équipe dynamique sous la direction globale du Chief Customer Officer. Dans ce rôle pivot, vous êtes le garant de la satisfaction et de l'adoption des solutions auprès des...

Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver un Customer Success Manager.   Alors que le numérique transforme le monde, l’enseignement dans les collèges et les   lycées s’appuie encore massivement sur le papier. Les enjeux de la numérisation   sont grands :   Accompagner la transition numérique du corps enseignant et démultiplier leurs capacités pédagogiques ; Démocratiser le numérique éducatif auprès d’une génération d'élèves nés avec un smartphone dans la main ; Réinventer l’accès aux ressources des manuels scolaires en les rendant totalement granulaires, modifiables et collaboratives, et permettre à des collectivités de produire des contenus territoriaux ; Garantir un cadre de confiance intégrant notamment l’éducation aux médias et le respect des données personnelles.   Cette EdTech relève ce défi ! La startup qui permet déjà à 12 millions d'utilisateurs   d'organiser toutes leurs connaissances...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by...

Chez 3Shape, nous sommes des pionniers de la dentisterie numérique, engagés à transformer l'industrie dentaire avec des solutions innovantes qui améliorent les soins aux patients et optimisent les flux de travail dentaires. Notre technologie de pointe permet aux professionnels dentaires de fournir des soins supérieurs et d'améliorer les résultats pour les patients. Nous nous engageons à avoir un impact positif sur la vie de nos clients et de leurs patients. Nous recherchons un Customer Success Manager dynamique et expérimenté pour rejoindre notre équipe. Dans ce rôle, vous jouerez un rôle crucial dans la réalisation de notre mission de révolutionner la dentisterie. Votre expertise en gestion de la relation client et votre engagement à satisfaire les clients seront essentiels pour garantir que nos clients tirent le meilleur parti de nos produits et services. Responsabilité principale : La responsabilité principale du Customer Success Manager (CSM) est d'assurer une...

Mangopay is a   wallet-based payment infrastructure   built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments. Our solution optimises fund flows on behalf of the organisations we work with using wallets as   programmable, composable   building blocks. Mangopay’s   regulated platform   collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over   multi-party payment flows , generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.   Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.  At Mangopay,...

Senior Customer Success Manager - Energy & Utilities Paris, Île-de-France Region, FranceEmployees work in a hybrid modeWork 3 days a week from customer site or IFS office Full-time IFS Referral Bonus Code: SH Job Location: Hybrid Company Description IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s...

MongoDB and Customer Success MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining...

RusHour is a   French company   that is reinventing the way restaurants operate to maximize their online success. Today, we help more   than 3200 restaurants in Europe   increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from   a single tablet and printer   . We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale. By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector. Tasks As a Customer Success Manager, your role is to   provide exceptional service to our customers   by answering questions and finding solutions to problems related to our products and services. You will have a daily impact by supporting our diverse and varied clients and partners in...

RusHour is a   French company   that is reinventing the way restaurants operate to maximize their online success. Today, we help more   than 5000 restaurants in Europe   increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from   a single tablet and printer   . We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale. By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector. Tasks As a Customer Success Manager, your role is to   provide exceptional service to our customers   by answering questions and finding solutions to problems related to our products and services. You will have a daily impact by supporting our diverse and varied clients and partners in...

The Mission Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production and is trusted by video-forward organizations like Google, Ubisoft, the Atlanta Hawks, and Marvel. As our Senior Customer Success Manager, France, you'll own the success of our high-growth, mid-market customer portfolio in a key European market. You'll serve as a trusted advisor, driving retention, satisfaction, and expansion by ensuring customers maximize value from our solutions. Responsibilities Own the customer journey from onboarding to renewal and expansion. Build consultative relationships with key stakeholders, aligning solutions with strategic goals. Drive proactive, insight-driven engagements to ensure tangible customer value. Monitor account health, preemptively mitigate risk, and identify upsell...

Join our Customer Success organisation as a Digital Customer Success Manager! Play an important role in ensuring our customers achieve success through scalable, data-driven engagement. You’ll develop automated strategies to promote product adoption, foster satisfaction, and empower customers with the resources they need to thrive. Be part of a team known for its strong sense of collaboration and collective success, where every contribution is recognised and celebrated! Responsibilities - Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts. Balance automated workflows with the ability to prioritise support for key accounts. - Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews. - Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to...

Your tasks Within the Strategic Projects and Customer Experience Department, you play a key role in SVP's customer strategy: the onboarding phase and the development of usage. In this role, your main responsibilities are as follows: Support and training Facilitating onboarding sessions: Organize onboarding sessions with the sales teams and conduct personalized training sessions (via video conference or in person) to present the SVP ecosystem. Configuration & access: Ensure that all users of a customer account have access to their spaces and that the settings correspond to the actual needs. Customized approach: Adapting the demonstration according to the market segment and customer profile to offer a use case tailored to customer needs: The call for experts The document database Please use AI for instant information retrieval. Job simulators for operational time savings. The appointment booking module with our experts....

Job description About Energy One Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights. As part of our ongoing expansion in Europe, we’re seeking a Customer Succes Manager to join our team in Paris, France.  About the Role The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams. The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies....

Job description 🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs...

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Strategic Customer Success Account Manager (CSAM) is a high-impact, multi-faceted position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory. The Strategic CSAM serves as a customer adoption advisor, driving a return on our customers’...

About the job Sur l’Assistance comme ailleurs, Free ne fait rien comme les autres. L’innovation est permanente, avec une ambition claire : toujours plus de proximité, toujours plus de confiance, au service de nos 23 millions d’abonnés. La Direction Support & Excellence au sein de l'Assistance Free crée et garanti cette relation abonné unique, au travers de solutions rapides et efficaces. A chaque interaction, au-delà de simplement répondre aux questions de nos abonnés, nous nous assurons d’anticiper ses besoins, afin de lui apporter satisfaction, confiance & fidélité. Ceci grâce à un écosystème omnicanal, des parcours « customer centric » et la force d'une expérience collaborateur augmentée permettant de se concentrer sur une relation humaine et empathique envers nos abonnés. Description du poste Ce que tu porteras : La vision stratégique et opérationnelle des parcours abonnés clés , de l’entrée en contact à la clôture. L’identification des...