Customer Success Manager Mid Market

• You are comfortable engaging and influencing C-level stakeholders

• You are highly organised and structured, able to manage multiple accounts and inbound requests efficiently

• You have strong business acumen and can translate product value into tangible outcomes

• You are proactive, autonomous, and solution-oriented, with an entrepreneurial mindset

• You are fluent/native in French and fluent in English and you are excited to manage french and possibly international clients

Bonus points if

• You have experience in SaaS, CRM, or Customer Success platforms

• You have worked with mid-market clients and managed complex sales cycles

• You have a strong interest or experience in AI and its business applications

Why this role matters

As we scale, the mid-market segment represents a huge growth opportunity for Modjo. This role is critical to ensuring that these customers not only succeed but expand with us over time. By combining strategic account management with scalable processes, you’ll directly impact revenue growth, product adoption, and customer satisfaction. This is a high-leverage position at the intersection of Sales, Product, and Customer Success—where your work will shape how we scale sustainably.