31 jobs found in Nanterre

Your tasks Within the Strategic Projects and Customer Experience Department, you play a key role in SVP's customer strategy: the onboarding phase and the development of usage. In this role, your main responsibilities are as follows: Support and training Facilitating onboarding sessions: Organize onboarding sessions with the sales teams and conduct personalized training sessions (via video conference or in person) to present the SVP ecosystem. Configuration & access: Ensure that all users of a customer account have access to their spaces and that the settings correspond to the actual needs. Customized approach: Adapting the demonstration according to the market segment and customer profile to offer a use case tailored to customer needs: The call for experts The document database Please use AI for instant information retrieval. Job simulators for operational time savings. The appointment booking module with our experts....

🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs priorités, anticipes leurs...

Job description 🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs...

BERGER-LEVRAULT : L’EDITEUR QUI BOULEVERSE L’UNIVERS DES LOGICIELS  Berger-Levrault est un éditeur de logiciel international basé en France qui s’adresse aux collectivités et administrations locales, aux établissements de santé, au monde de l’éducation et à l’industrie. Le Groupe implanté en Europe, au Maroc et au Canada compte 40 000 clients sur les 5 continents.   Berger-Levrault est le leader des solutions logicielles de Ressources Humaines et de Gestion Financière pour les secteurs public et parapublic en France et en Espagne, ainsi que le leader européen des solutions de gestion de maintenance.   Acteur de proximité solide et pérenne, Berger-Levrault collabore avec ses clients et partenaires pour rendre le monde plus simple et plus sûr grâce à un numérique sécurisé et accessible à tous.   Engagés dans une transformation numérique responsable, les 2 200 collaborateurs de Berger-Levrault agissent au quotidien pour être à la hauteur des enjeux sociétaux,...

BERGER-LEVRAULT: THE PUBLISHER THAT IS REVOLUTIONIZING THE WORLD OF SOFTWARE  Berger-Levrault is an international software publisher based in France that serves local authorities and government agencies, healthcare institutions, the education sector, and industry. The Group, with offices in Europe, Morocco, and Canada, has 40,000 customers across five continents.   Berger-Levrault is the leader in Human Resources and Financial Management software solutions for the public and parapublic sectors in France and Spain, as well as the European leader in maintenance management solutions.   As a solid and enduring local player, Berger-Levrault collaborates with its customers and partners to make the world simpler and safer through secure and accessible digital technology for all.   Committed to a responsible digital transformation, Berger-Levrault's 2,200 employees work daily to meet the societal, economic and environmental challenges of their clients by creating...

RusHour is a   French company   that is reinventing the way restaurants operate to maximize their online success. Today, we help more   than 3200 restaurants in Europe   increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from   a single tablet and printer   . We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale. By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector. Tasks As a Customer Success Manager, your role is to   provide exceptional service to our customers   by answering questions and finding solutions to problems related to our products and services. You will have a daily impact by supporting our diverse and varied clients and partners in...

RusHour is a   French company   that is reinventing the way restaurants operate to maximize their online success. Today, we help more   than 5000 restaurants in Europe   increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from   a single tablet and printer   . We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale. By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector. Tasks As a Customer Success Manager, your role is to   provide exceptional service to our customers   by answering questions and finding solutions to problems related to our products and services. You will have a daily impact by supporting our diverse and varied clients and partners in...

The Mission Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production and is trusted by video-forward organizations like Google, Ubisoft, the Atlanta Hawks, and Marvel. As our Senior Customer Success Manager, France, you'll own the success of our high-growth, mid-market customer portfolio in a key European market. You'll serve as a trusted advisor, driving retention, satisfaction, and expansion by ensuring customers maximize value from our solutions. Responsibilities Own the customer journey from onboarding to renewal and expansion. Build consultative relationships with key stakeholders, aligning solutions with strategic goals. Drive proactive, insight-driven engagements to ensure tangible customer value. Monitor account health, preemptively mitigate risk, and identify upsell...

Join our Customer Success organisation as a Digital Customer Success Manager! Play an important role in ensuring our customers achieve success through scalable, data-driven engagement. You’ll develop automated strategies to promote product adoption, foster satisfaction, and empower customers with the resources they need to thrive. Be part of a team known for its strong sense of collaboration and collective success, where every contribution is recognised and celebrated! Responsibilities - Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts. Balance automated workflows with the ability to prioritise support for key accounts. - Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews. - Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to...

Job description About Energy One Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights. As part of our ongoing expansion in Europe, we’re seeking a Customer Succes Manager to join our team in Paris, France.  About the Role The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams. The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies....

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Strategic Customer Success Account Manager (CSAM) is a high-impact, multi-faceted position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory. The Strategic CSAM serves as a customer adoption advisor, driving a return on our customers’...

Primary Responsibility: The Customer Success Manager (CSM) is primarily responsible for ensuring proactive and ongoing communication with 3Shape customers to foster their engagement with our solutions, deliver a positive customer experience, and develop long-term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are fully utilizing the capabilities of 3Shape solutions and builds strong customer relationships. Providing high-level service and a customer-centric approach, the CSM collaborates closely with the broader 3Shape team, including inside sales, head office business functions, resellers, and customer support team members. A proactive, consultative, and organized approach, a service-oriented and supportive mindset, and strong relationship management, problem-solving, active listening, and discovery skills—both internally and externally—are essential for success....

Responsabilité principale : La responsabilité principale du Customer Success Manager (CSM) est d'assurer une communication proactive et continue avec les clients de 3Shape pour favoriser leur engagement envers nos solutions, offrir une expérience client positive et développer des relations d'affaires à long terme ainsi que la fidélité à la marque. Servant de point de contact principal entre 3Shape et ses clients, le CSM éduque les utilisateurs finaux pour s'assurer qu'ils profitent pleinement des capacités offertes par les solutions 3Shape et établit une relation étroite avec les clients. Offrant un service de haut niveau et adoptant une approche centrée sur le client, le CSM collabore étroitement avec l'équipe élargie de 3Shape, y compris les ventes internes, les fonctions commerciales du siège, les revendeurs, ainsi que les membres des équipes de support client. Une approche proactive, consultative et organisée, un esprit de service et de prise en charge, ainsi que des...

With over 45 years of expertise, Xelians is a French company specializing in   document management services   for businesses: publishing and integrating EDM software, digitization & BPO, physical archiving, electronic archiving, and document management consulting. Xelians positions itself as a partner in the digital transformation. Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain. TODAY, XELIANS IS: €87 million in revenue in 2024 11,000 customers 35 conservation sites in France (26 of which are SIAF approved) 3 data centers 8 BPO centers 3 R&D sites OUR VALUES & OUR COMMITMENTS Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values ​​conveyed that build the Xelians culture: Sense of collective Transparency Efficiency Autonomy Because we want to have a positive impact on...

La responsabilité principale du Customer Success Manager (CSM) est d'assurer une communication proactive et continue avec les clients de 3Shape pour favoriser leur engagement envers nos solutions, offrir une expérience client positive et développer des relations d'affaires à long terme ainsi que la fidélité à la marque. Servant de point de contact principal entre 3Shape et ses clients, le CSM éduque les utilisateurs finaux pour s'assurer qu'ils profitent pleinement des capacités offertes par les solutions 3Shape et établit une relation étroite avec les clients. Offrant un service de haut niveau et adoptant une approche centrée sur le client, le CSM collabore étroitement avec l'équipe élargie de 3Shape, y compris les ventes internes, les fonctions commerciales du siège, les revendeurs, ainsi que les membres des équipes de support client. Une approche proactive, consultative et organisée, un esprit de service et de prise en charge, ainsi que des compétences en gestion de la...

You will be part of the Success department, made up of nearly 40 people, whose mission is to support our clients in the adoption and maximum value of the Partoo platform. Your team, the CSM Key Accounts, is a business unit in its own right. It manages Partoo's strategic accounts, those with an ARR exceeding 55,000 euros, with tight portfolios (approximately 15 accounts per CSM) and challenges related to C-level relationships, complex deployments, and long-term growth. You will report directly to Caroline, our Customer Success Team Manager. You will work closely with the Sales (AE), Care, Product teams and local teams internationally. MISSIONS   🔥 Portfolio management and retention Managing a portfolio of approximately 15 key accounts (averaging over €1M in ARR), including multi-country and multi-brand accounts Develop proactive retention and churn prevention strategies by anticipating risks and implementing concrete action plans....

As a Customer Success Manager at Check Point, you will act as a trusted advisor to strategic customers throughout their post-sales journey. You will be responsible for driving customer value, adoption, and long-term retention by ensuring customers fully leverage Check Point’s industry-leading cybersecurity solutions. In this role, you will build strong relationships with executive and technical stakeholders, understand their business and security objectives, and advocate on their behalf internally across Product, Engineering, and Support teams. You will lead account planning and customer engagement activities such as QBRs and regular cadence calls, monitor deployment and usage, and ensure contractual commitments are met. You will also play a key role in identifying growth opportunities, supporting upsell and cross-sell initiatives, and collaborating with partners on strategic accounts — all while delivering an outstanding customer experience that strengthens loyalty and...

Tu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance d’une entreprise SaaS en pleine expansion ? Alors cette offre est faite pour toi : on cherche un(e) Customer Success Manager pour faire briller l’expérience client ✨. En tant que CSM, tu seras le moteur de la satisfaction client et contribueras directement à la fidélisation de nos clients tout en améliorant en continu leurs parcours. Les missions : Définir et piloter la stratégie Customer Success pour maximiser satisfaction & rétention. Encadrer, former et booster une équipe de Customer Success Managers. Gérer les comptes stratégiques et construire des relations solides avec les décideurs. Analyser les données clients pour identifier des leviers d’amélioration. Collaborer avec les équipes Vente, Marketing et Produit pour offrir une expérience cohérente. Utiliser Hubspoty et autres outils CRM pour suivre, gérer et optimiser tes actions....

▶︎ 𝗖𝗲 𝗾𝘂'𝗼𝗻 𝗳𝗮𝗶𝘁 𝗰𝗵𝗲𝘇 𝗟𝘂𝗰𝗰𝗮 At Lucca, since 2002, we've been designing an HR platform that simplifies the daily lives of HR professionals, employees, managers… everyone, really. Thanks to our software suite, we automate internal processes to free up time for companies: fewer tedious tasks, more energy for what really matters. Today, we are more than 800 Luccaians spread across Paris, Nantes, Marseille, Barcelona, ​​Munich, and Geneva, and already more than 8,700 clients trust us in 130 countries. And to continue growing, we need you. ▶︎ Your career opportunities You will be part of the Customer Success (CS) team dedicated to supporting our key accounts (Annual Recurring Revenue exceeding €14,000 and with more than 250 employees) and made up of around forty enthusiastic Luccasians. ▶︎ 𝗖𝗲 𝗽𝗼𝘂𝗿 𝗾𝘂𝗼𝗶 𝗼𝗻 𝗮 𝗯𝗲𝘀𝗼𝗶𝗻 𝗱𝗲 𝘃𝗼𝘂𝘀 Under the responsibility of our CS Director and in close collaboration with all Customer Success teams, your main mission will be to support clients in the...

With over 45 years of expertise, Xelians is a French company specializing in   document management services   for businesses: publishing and integrating EDM software, digitization & BPO, physical archiving, electronic archiving, and document management consulting. Xelians positions itself as a partner in the digital transformation. Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain. TODAY, XELIANS IS: €87 million in revenue in 2024 11,000 customers 35 conservation sites in France (26 of which are SIAF approved) 3 data centers 8 BPO centers 3 R&D sites OUR VALUES & OUR COMMITMENTS Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values ​​conveyed that build the Xelians culture: Sense of collective Transparency Efficiency Autonomy Because we want to have a positive impact on...