190 customer success manager jobs found in Paris

Descriptif du poste Naboo is looking for a strategic and data-driven   Customer Success Manager   to spearhead the deployment and growth of our Enterprise accounts. You will be the bridge between technology and our clients’ strategic goals, ensuring that Naboo becomes an indispensable part of their corporate infrastructure. 🎯 Mission & Objectives Your   North Star   ⭐️ is to guarantee the rapid and sustainable deployment of Naboo within Enterprise accounts post-signature. Your success is measured by the   Wallet Share : the actual revenue generated vs. the client’s total potential. Secondary KPIs: Customer Satisfaction:   Maintaining a high Net Promoter Score (NPS). Value Creation:   Maximizing client savings and ensuring platform compliance. Growth:   Increasing the number of active users and generating new GBV. 🛠 Key Responsibilities 1. Software & Data Management Platform Integration:   Set up and maintain...

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to...

About the job En tant que Responsable Customer Success Manager H/F, rattaché(e) directement au Directeur Commercial Europe, vous êtes responsable du succès commercial et de l'excellence opérationnelle de votre périmètre. Vous serez en charge du pilotage et du management d'une équipe de 4 personnes (3 Customer Success Manager et 1 superviseuse). LES MISSIONS Business, excellence opérationnelle et croissance Définir et mettre en œuvre les priorités régionales pour garantir que tous les objectifs de revenus récurrents, de marge et de croissance du portefeuille sont atteints Piloter les renouvellements de contrats, l'expansion (foisonnement/upselling/cross-selling) et l'acquisition de nouveaux services au sein de la base installée en dirigeant une équipe performante de Customer Success Managers Collaborer étroitement avec les équipes Avant-ventes et Offres pour concevoir des stratégies de solutions gagnantes adaptées aux besoins évolutifs des clients...

Tu cherches à donner du sens à ton talent et à avoir un impact positif sur le monde ? Née en 2016, padoa c’est 300 collaborateurs passionnés autour d’un logiciel et une offre de services conçus pour moderniser les services de santé au travail. Aujourd'hui, plus de 8 millions de salariés en France sont suivis sur notre logiciel SaaS. Après une levée de fonds de 80M€ en 2022, padoa est rentable et nous poursuivons notre mission avec encore plus d’ambition : Faire du monde du travail un univers de prévention afin d’améliorer la santé de millions de personnes ! Grâce à nos équipes et à notre positionnement premium, nous sommes devenus leader sur le marché français. Nous recrutons régulièrement les meilleurs talents pour concevoir, améliorer, développer, promouvoir et déployer padoa. Le projet te plait ? Rejoins l’aventure ! Tes missions Les Customer Success Managers, appelés chefs de projet run en interne, prennent le relai des équipes déploiement pour maintenir...

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. What You'll Do: Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams...

À propos de   Yes We Hack Fondé en 2015,   YesWeHack   propose aux entreprises une approche innovante de la cyber sécurité, grâce au Bug Bounty (récompense à la vulnérabilité), en mettant en relation notre communauté d’experts en cyber sécurité (hackers éthiques) répartis dans 130 pays, et des entreprises pour sécuriser leurs périmètres exposés et rechercher les vulnérabilités (bugs) de leurs sites web, applications mobiles, infrastructures et objets connectés. Le poste En tant que  Customer Success Manager , vous êtes responsable de la satisfaction des clients et vous contribuez activement et positivement à la réussite de leurs programmes de Bug Bounty & Vulnerability Disclosure Policy (VDP). Ce poste peut être basé au Campus Cyber ( Paris ) ou dans notre bureau à   Rennes . Vous êtes l’interlocuteur privilégié des clients et vous assurez un suivi régulier auprès de chacun d’entre eux. Vous êtes le premier représentant de YesWeHack auprès des...

As a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent’s products and supporting their broader HR strategy. This role requires a strong balance between high-touch relationship management and scaled, data-driven initiatives. You will work hands-on with customers while also contributing to programs and campaigns that allow us to deliver value efficiently across a large portfolio. This is a high-impact role in a fast-growing SaaS scale-up, where your work directly influences churn, GRR, and long-term customer success. About the team The Customer Experience team currently consists of 7 team members. The team’s mission is to evolve into a proactive, data-driven Customer Success organization that drives product adoption, increases...

About the job 🌟 Qui sommes-nous ? Chez Learnation Group , notre ambition est claire : révolutionner les solutions d’apprentissage linguistique . Notre groupe dynamique et en pleine expansion rassemble quatre sociétés complémentaires, formant un écosystème unique : 💼 7Speaking : Des offres conçues pour les RH et les entreprises, permettant à leurs collaborateurs de développer leurs compétences linguistiques et d’exceller dans un environnement professionnel international. 🎓 PrepMyFuture : La référence dans la préparation aux certifications linguistiques (TOEIC, TOEFL, IELTS, etc.). 🌟 Educastream : Des solutions de formation linguistique personnalisées pour les particuliers. 🚀 Learnation : Le groupe visionnaire qui pilote l’ensemble, assure la cohérence stratégique et stimule l’innovation. Ensemble, nous aidons des milliers d’apprenants et d’organisations à maîtriser les langues, à explorer de nouvelles opportunités et à s’ouvrir...

About the job Êtes-vous prêt pour un nouveau défi ? Rejoins l’agence spécialiste de la Vente en France et donne un tournant à ta carrière. UPTOO , c'est plus de 150 collaborateurs, 5 bureaux et une place de n°1 au classement Great Place To Work France 2023. Nous accompagnons chaque jour les dirigeants de PME et d’ETI à accélérer leur croissance grâce à des équipes commerciales bien recrutées, bien formées, bien managées et bien outillés. Notre terrain de jeu : le Sales Enablement, un marché en pleine explosion aux US. Notre ambition : devenir la référence française. Votre rôle : accompagner nos clients dans leurs projets de transformation commerciale via nos plateformes POP et Formation / Coaching Et pour raconter cette histoire, faire rayonner notre marque et sublimer nos messages… on cherche notre futur·e CSM à Paris. Ce qu’on vous propose Être CSM, c’est être au cœur de l’action. Les clients tout comme leurs...

Descriptif du poste You will play a key role in ensuring the satisfaction and loyalty of our customers, travel agencies, by guaranteeing their success on Ezus, from onboarding to growing their use of the software. In the midst of a scaling phase, the Ezus   Operations   team is at the heart of the customer experience. As a   true conductor , you will be the primary point of contact for our users, while working closely with the   Product   and   Sales   departments to develop the solution and maximize the value it provides. Specifically, you will be responsible for: 🎓   Training and supporting our new customers : ensuring their complete onboarding, leading training sessions, and guaranteeing their activation on the platform. 💬   Managing an agency portfolio : monitoring satisfaction, renewals, additional sales (upsells), recommendations (referrals), and usage analysis. 🧩   Collaborating with Product & Tech : identifying customer pain points,...

Catalina Marketing France SAS; company affiliated with Catalina Marketing Corporation (*)  Pourquoi Catalina?  Chez Catalina, nous comprenons que notre succès résulte du talent et de l'engagement de nos collaborateurs. Nos principes directeurs ouvrent la voie à la victoire sur les marchés que nous servons, et notre potentiel est puissant. En rejoignant l'équipe de Catalina, vous ferez partie d'un environnement inclusif qui favorise la flexibilité, l'engagement communautaire, l'équilibre vie professionnelle et personnelle ainsi que des opportunités de croissance professionnelle.  L'Opportunité Tu es attiré(e) par l’univers de la grande consommation, tu aimes la vente et le Conseil en Marketing ? Cette annonce est pour toi ! Ta mission, si tu l’acceptes ! Tu intègres le département RETAIL de Catalina Marketing France. En collaboration avec un ou plusieurs Customer Success managers, tu mets en œuvre la stratégie de l’enseigne à travers les propositions marketing....

Job Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.   Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their...

About Dedale: Dedale is the   differentiating source of strategic intelligence   in the   technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.  Our team gathers   top talents with diverse and international backgrounds . Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.   Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants...

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to...

About Pelico  We are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting. Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton. Our Team  With a dynamic team of over 180 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains. Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing....

La plateforme publicitaire omnicanale de   Locala   exploite des informations granulaires et une IA de pointe pour aider les spécialistes du marketing à planifier, activer et mesurer efficacement des campagnes personnalisées en fonction du consommateur local. Notre plateforme est spécialisée dans la transformation de données complexes sur la mobilité et les consommateurs en informations exploitables sur l'audience, alimentant ainsi des stratégies médiatiques avancées qui produisent systématiquement des résultats commerciaux plus intelligents. Depuis sa création en 2012, Locala est fière de travailler avec des marques de premier plan dans 40 pays. Avec plus de 180 employés dans le monde, Locala a des bureaux aux États-Unis, en France, en Belgique, au Royaume-Uni, à Singapour, en Malaisie, en Italie, au Canada et à Dubaï. Votre rôle Rattaché(e) au VP Enablement, vous serez un acteur clé de l’efficacité opérationnelle de nos équipes Sales (New Business) et Account...

🌱 About us Greenly was founded in 2019 by   Alexis ,   Matthieu   and   Arnaud   with one mission:   make carbon management as essential as financial management . Today, we are a   global leader in carbon accounting , proudly   B-Corp certified   and part of the   French Tech 120 . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚 More than   3,500 companies in 20+ countries   use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM. We are now a team of   200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York. 🌎 To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and   one billion tons of CO2 under management . 🌱 Our...

About the job Yseop is recognized as the world-leading AI software company and pioneer in Generative AI. Yseop is the leader in Generative AI for regulated industries, changing the way content automation solutions are delivered with a human-centric, AI platform. Yseop is reimagining the future of scientific writing to get medicine into the hands of those who need it faster. With a suite of industry-specific applications and cutting-edge hybrid Natural Language Generation (NLG) technology that blends symbolic, machine learning, and LLM techniques, Yseop ensures that even the most demanding content automation tasks are met with ease, scalability and application security across the entire enterprise At Yseop, our mission is to support companies through this digital transformation. We believe that our cutting-edge artificial intelligence technology allows businesses to increase the efficiency of their operations and shift employee time spent on tedious tasks to more...

Context: Vizzia is scaling rapidly, with the ambition to grow from   €4M ARR today to €9M by the end of 2026 and €30M by the end of 2027 . Alongside new sales, this growth relies heavily on strong   product adoption, customer satisfaction, and account expansion . Today, more than 200 local authorities use Vizzia to tackle illegal dumping and better manage public space issues. Our goal is to   reach 450 local authorities by the end of 2026 . Customer Success is a key driver of our growth. As a   Customer Success Manager , you will manage a portfolio of local authorities and ensure the   successful implementation, adoption, and long-term engagement   with our solution. You act as the main point of contact for clients from project launch throughout the entire lifecycle of the relationship. Your role is to build strong partnerships with public-sector stakeholders, ensuring they   derive real value from the platform while maintaining high levels of satisfaction and...

Description Payplug est la   solution de paiement française   pensée pour les commerçants, e-commerçants de toutes tailles et fintechs. Avec notre plateforme technologique de pointe, nos outils dédiés à la conversion et notre maîtrise unique de la chaîne de paiement, nous vous invitons à viser le meilleur, et plus encore. Payplug, c’est une équipe de 300 passionnés dédiés à la réalisation de vos plus grandes ambitions. Nous accompagnons aujourd’hui 17 000 PME telles que Hast et Plantes pour tous, mais aussi de grands groupes comme Maisons du Monde, Veepee et Western Union. Payplug fait partie du Groupe BPCE depuis 2017. L’équipe Nos projets en cours Dans un contexte de forte croissance et d’évolutions produits importantes,  Payplug  souhaite renforcer l’activation et la reconquête de son portefeuille  Mass Market. Ce CDD a pour objectif principal de  générer de la croissance rapide  en travaillant sur deux leviers stratégiques : La reconquête...