23 senior key account manager jobs found

Role Overview As a Key Account Manager, you will own and grow a portfolio of around 100+ clients. Your clients are fast-growing scale-ups, SaaS companies, and   established Mid Market to small Enterprise organizations   across sectors including tech, fintech, retail, healthcare, and professional services. This is a   highly commercial and strategic account management role . Your mission is to renew, grow and secure your portfolio by leading   upsell ,   win back , and   expansion   opportunities, while managing complex sales cycles, multi-stakeholder environments, and challenging commercial conversations. You will work in close partnership with a   Customer Success Manager , forming a duo on your portfolio to drive both commercial growth and long-term client success. Scope & Responsibilities As a Key Account Manager, you will be responsible for: Managing and growing a portfolio of around 100+ existing clients Driving  ARR and NRR growth  across...

About the Role As a Customer Success Manager, you will be the   main point of contact for our clients   , playing a key role in ensuring they get the most value from Patrowl. Your mission is simple:   drive customer satisfaction, retention, and growth   . You'll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy. What You'll Do You will work closely with clients on the following topics: Customer Relationship & Success Act as the primary point of contact for your clients Build strong, long-term relationships based on trust Customer support during onboarding to ensure a smooth start Provide guidance and share best practices to maximize product adoption Strategic Account Management Build and execute structured   account plans Identify and drive   upsell and cross-sell opportunities Map key stakeholders (CISOs, cybersecurity...

As a   Sales Executive   at   Kolecto   , you will have three   key responsibilities   : Managing the entire sales cycle   : from   in-depth discovery   (needs analysis, identification of customer challenges) to   closing   , with sharp expertise to convince various profiles (independents, micro-enterprises, SMEs, large accounts depending on the team). Closing sales in a short cycle   (one month on average): by directly targeting   decision-makers   (manager, CFO, etc.) and adapting your message to maximize impact and speed of conversion. Ensure rigorous pipeline management : daily   CRM (HubSpot)   updates   , opportunity tracking, accurate reporting, and close collaboration with internal teams to optimize sales performance. You will actively contribute to expanding our customer base and structuring our commercial approach.  🕵️‍♂️ Your profile 🔧 Key Skills Excellent command of complex B2B sales (active listening, framing,...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by...

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by...

Senior Customer Success Manager - Energy & Utilities Paris, Île-de-France Region, FranceEmployees work in a hybrid modeWork 3 days a week from customer site or IFS office Full-time IFS Referral Bonus Code: SH Job Location: Hybrid Company Description IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s...

MongoDB and Customer Success MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining...

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Strategic Customer Success Account Manager (CSAM) is a high-impact, multi-faceted position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory. The Strategic CSAM serves as a customer adoption advisor, driving a return on our customers’...

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main  point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.  We are looking to speak to candidates who are based in Dublin for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of...

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Please note: This role is based from Dublin and will cover France in different markets. Your mission: You will play a key role as you lead this highly visible and motivated team that achieves individual, team and organizational quotas. Your team is responsible for developing and qualifying revenue opportunities within the France customer...

We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today’s changing world. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. You will own and develop your designated customers, pro-actively prospecting, driving sales and supporting sales processes. You will be responsible for developing your region and customer base directly and together with the distribution sales channels, identifying and focusing on high potential existing and new customer development. Job Responsibilities: Account Strategy & Development Define and execute strategic account plans for major customers and research institutions. Identify growth opportunities...

Board of Cyber ​​is a hyper-growth French startup with a mission: to give companies confidence by measuring the cybersecurity performance of their ecosystem.   Board of Cyber ​​develops and markets 4 SaaS Cyber ​​solutions: Security Rating   ®     : our solution for assessing the cyber maturity of an organization (via a continuous and 100% automated rating of its attack surface)     ; AD Rating   ®     : our solution for evaluating the level of an organization's Active Directory (via continuous and 100% automated rating of its Active Directory domains)     ; 365 Rating   ®   : our solution for continuously analyzing your Microsoft 365 environment. TrustHQ   ®     : our cybersecurity governance solution for organizations and management for CISOs. These solutions aim to help businesses and public sector organizations improve their cybersecurity maturity and manage cybersecurity governance. More than 500     clients use our solutions,...

Why We Have This Role Qualtrics is on the lookout for a proactive, collaborative seller that can help us lead and own the strategy for selling Experience Management (XM) SaaS within the largest accounts in France. We’re helping the world’s leading companies improve experiences. Our solutions allow our clients to have a 360° view of the entire experience enabling them to uncover what matters most to clients and employees with the ability to take action in real time. In the Enterprise Sales role, you will be working with accounts in the region with an overarching objective to drive company revenue growth through net new customer acquisition and expansion in our current customer base. This person will work collaboratively to meet sales goals and deliver the highest standard of integrity, quality, and customer service to our clients. How You’ll Find Success Relationship Building: Master stakeholder mapping to cultivate relationships with multiple contacts within an...

🚀 Boost organizational performance! At Leyton, we have a mission: to transform the future of our clients. As an international consulting firm, we seek funding opportunities for organizations so that they can innovate, reduce their environmental impact or improve their financial performance.  💼  Your missions In a context of reorganization, we are recruiting a Business Developer (M/F) on a permanent contract to strengthen our Paris team (portfolio takeover, public target - landlords, local authorities, hospitals, associations... -, hunting ground mainly in the IDF region as well as in an area of ​​approximately 2 hours around, which may include Normandy, the Centre or the Hauts-de-France). Our Efficiency division supports decision-makers (CEOs, CFOs, HR Directors) of companies, associations or public institutions, in order to enable them to identify and benefit from aid schemes or financial optimizations, through remuneration exclusively based on...

As an Account Manager, you will act as a key interface between customers and internal teams, taking ownership of revenue growth and performance within your assigned territory. You will be responsible not only for selling software products, but also for driving the adoption of comprehensive solutions, including services and support offerings tailored to customer needs. You will coordinate and prepare commercial offers, maintain oversight of forecasts and order backlog, and ensure smooth contract administration. Through regular interaction with customers, you will build strong, long-term relationships and ensure successful project execution. Your tasks: Manage and develop existing customer relationships while expanding new business across the full ZUKEN product portfolio Prepare and lead negotiations for projects, contracts, and pricing Regular project tracking and management Execute defined account strategies, including the development of project and action plans...

BERGER-LEVRAULT: THE PUBLISHER THAT IS REVOLUTIONIZING THE WORLD OF SOFTWARE  Berger-Levrault is an international software publisher based in France that serves local authorities and government agencies, healthcare institutions, the education sector, and industry. The Group, with offices in Europe, Morocco, and Canada, has 40,000 customers across five continents.   Berger-Levrault is the leader in Human Resources and Financial Management software solutions for the public and parapublic sectors in France and Spain, as well as the European leader in maintenance management solutions.   As a solid and enduring local player, Berger-Levrault collaborates with its customers and partners to make the world simpler and safer through secure and accessible digital technology for all.   Committed to a responsible digital transformation, Berger-Levrault's 2,200 employees work daily to meet the societal, economic and environmental challenges of their clients by creating...

BERGER-LEVRAULT: THE PUBLISHER THAT IS REVOLUTIONIZING THE WORLD OF SOFTWARE  Berger-Levrault is an international software publisher based in France that serves local authorities and government agencies, healthcare institutions, the education sector, and industry. The Group, with offices in Europe, Morocco, and Canada, has 40,000 customers across five continents.   Berger-Levrault is the leader in Human Resources and Financial Management software solutions for the public and parapublic sectors in France and Spain, as well as the European leader in maintenance management solutions.   As a solid and enduring local player, Berger-Levrault collaborates with its customers and partners to make the world simpler and safer through secure and accessible digital technology for all.   Committed to a responsible digital transformation, Berger-Levrault's 2,200 employees work daily to meet the societal, economic and environmental challenges of their clients by creating...

s an Account Manager, you will act as a key interface between customers and internal teams, taking ownership of revenue growth and performance within your assigned territory. You will be responsible not only for selling software products, but also for driving the adoption of comprehensive solutions, including services and support offerings tailored to customer needs. You will coordinate and prepare commercial offers, maintain oversight of forecasts and order backlog, and ensure smooth contract administration. Through regular interaction with customers, you will build strong, long-term relationships and ensure successful project execution. Your tasks: Manage and develop existing customer relationships while expanding new business across the full ZUKEN product portfolio Prepare and lead negotiations for projects, contracts, and pricing Regular project tracking and management Execute defined account strategies, including the development of project and action plans...

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery. Operating within complex customer/enterprise environments, the Senior Customer Project Manager ensures alignment across customer stakeholders, internal teams, and partners, translating ambiguity into structured plans, clear milestones, and aligned execution. Key Responsibilities Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget. Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths. Proactively identify all types of risks (scope, staffing, timeline, data, integrations,...